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- Tasks: Provide 2nd line IT support and ensure smooth operation of systems and applications.
- Company: Join CEVA Logistics, a top logistics provider with a culture of growth and recognition.
- Benefits: Enjoy competitive leave, pension, life assurance, and discounts on various brands.
- Why this job: Make a real impact by solving tech issues and supporting exciting projects.
- Qualifications: Experience in 2nd line IT support and strong troubleshooting skills required.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to take ownership of delivering exceptional technical support across a fast paced and growing organisation? Our IT team is looking for a Desktop Support Engineer to provide 2nd line support from our Ashby office. This hands-on role is key to ensuring our systems, applications and hardware operate efficiently, securely and reliably for colleagues across multiple sites. This is an office-based position with occasional travel across the UK to support our operations and project activity.
What are you going to do?
- Provide 2nd line support across a range of applications, devices and systems.
- Ensure that incidents are resolved quickly while reducing recurring issues.
- Support internal projects and new business implementations, offering technical advice to ensure smooth delivery and minimal disruption.
- Create and maintain accurate technical documentation, support system updates and assist with ongoing IT initiatives.
- Identify improvements, maintain service levels and ensure that all users receive a consistent, high-quality support experience.
What are we looking for?
- Proven experience in 2nd line IT support, with strong troubleshooting skills and solid understanding of IT infrastructure components, including networks, applications and security protocols.
- Comfortable working independently as well as collaboratively with colleagues across multiple sites.
- Ability to communicate technical information clearly to non-technical users, produce accurate technical documentation and contribute to wider IT projects when required.
What do we have to offer?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment.
CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.
Desktop Support Engineer employer: Plunkett & Graver, P.C.
Contact Detail:
Plunkett & Graver, P.C. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common technical questions for Desktop Support Engineers and practice your responses. We recommend setting up mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or documentation you've created, bring it along to interviews. This not only demonstrates your expertise but also gives you a chance to discuss your hands-on experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your 2nd line support experience and any relevant troubleshooting skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention specific technologies and systems you’ve worked with. We’re keen to know about your understanding of IT infrastructure, networks, and security protocols. Be specific!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Plunkett & Graver, P.C.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 2nd line support. Be ready to discuss troubleshooting methods for common issues and demonstrate your understanding of IT infrastructure components like networks and security protocols.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved incidents quickly in the past. Think about specific situations where you identified recurring issues and implemented solutions to prevent them from happening again. This will show your proactive approach.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to a non-technical user, so being able to communicate effectively is key. Use relatable analogies if it helps!
✨Bring Documentation Samples
Since creating and maintaining accurate technical documentation is part of the role, consider bringing samples of your previous work. This could include user guides or troubleshooting documents that highlight your attention to detail and organisational skills.
