Insurance and Damage Controller
Location: Banbury, GB
CEVA Logistics is a leading global supply chain company with operations in 170+ countries and more than 110,000 employees across 1,500 sites.
We are committed to a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
YOUR ROLE
The Finished Vehicles Logistics Operation based in Chipping Warden is looking for a Damage and Insurance Controller. In this role you will ensure that all out‑of‑service vehicles are expedited back into service to maximise the number of sales opportunities for our clients. This is a Monday to Friday role, 08:30‑17:00.
WHAT ARE YOU GOING TO DO?
Reporting to the Technical Services Manager, you will play a crucial role in ensuring that all vehicle damage, repairs, insurance cases, and associated administrative processes are handled efficiently and with complete accuracy.
• Physically assess vehicle damage to determine repairs required and support accurate reporting.
• Manage the full lifecycle of vehicle damage cases from initial assessment, scheduling of vehicles into approved repairers, monitoring repair progress and confirming completion.
• Identify any unusual delays that may affect service delivery and escalate them promptly to maintain operational standards.
• Ensure all reported damage is actioned without delay and supported by a clear, comprehensive audit trail.
• Work closely with insurance companies, following all required procedures and providing accurate documentation throughout each claim.
• Coordinate collection and return of vehicles with repairers, conduct thorough quality inspections upon arrival to confirm work has been completed to standard.
• Expedite repairer invoices, verify accuracy, approve them and forward to Accounts with all necessary supporting documentation and correct billing instructions.
• Liaise directly with clients, providing timely updates and addressing any delays or issues that arise, ensuring a high level of customer service and transparency.
WHAT ARE WE LOOKING FOR?
• Detail‑driven individual with experience in a vehicle management environment and a solid understanding of repair and insurance claim procedures.
• Administrative experience and confidence using IT systems, including Microsoft Office.
• Strong communication skills, essential for daily interactions with clients, insurers, and internal teams.
• Excellent attention to detail, analytical and problem‑solving skills, vital to ensure accuracy throughout the repair and claims process.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a holiday buy scheme, pension and life assurance. If you would like to work for one of the top logistics providers in the world, please get in touch to find your next role.
EEO AND RIGHT TO WORK
CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy regardless of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.
