At a Glance
- Tasks: Provide 1st line IT support for hardware, software, and network systems.
- Company: Join Plumpton College, a vibrant land and environmental college focused on innovation.
- Benefits: Opportunities for skill growth, potential progression to specialist roles, and a supportive team environment.
- Other info: Apply quickly as we may close the vacancy early due to high demand!
- Why this job: Make a real impact in education while developing your IT skills in a dynamic setting.
- Qualifications: 1+ years in IT support or relevant qualification; knowledge of Windows 10/11 and Microsoft 365 required.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for an enthusiastic and solutions-focused IT Technician to join our dynamic IT team at Plumpton College. This is an excellent opportunity to play a vital role in providing high-quality IT support across our vibrant, forward-thinking land and environmental college.
The Role
As an IT Technician, you will be responsible for delivering 1st line support across hardware, software, and network systems to ensure a smooth, responsive IT experience for students, staff, and stakeholders. Working closely with the IT Manager and wider team, you\'ll ensure IT operations run efficiently across all our campuses.
Key Responsibilities
- Be the friendly face of IT support—resolving hardware, software, and connectivity issues for staff and students.
- Responding to technical queries via phone, face-to-face, and the HALO helpdesk system
- Keep our classrooms and AV setups running smoothly.
- Support device rollouts, upgrades, and maintenance tasks.
- Collaborate with senior staff to implement service improvements
- Contribute to IT training sessions and suggest improvements to our helpdesk workflows.
- Grow your skills with opportunities to progress into 2nd line or specialist roles.
Qualifications
- 1+ years’ experience in IT support or a relevant qualification.
- Solid knowledge of Windows 10/11 and Microsoft 365.
- A basic understanding of networking and device imaging.
- Great communication skills and a customer-first mindset.
- A full UK driving licence.
For more information visit: https://www.plumpton.ac.uk/we-are/vacancies/it-technician-1/
Ready to Make a Difference?
Join a forward-thinking college where your expertise can truly make an impact. Help us deliver high-quality, industry-relevant education that prepares our learners for meaningful futures.
Apply today and be part of something extraordinary.
We may interview or close the vacancy early if we receive a high volume of strong applications—so don’t delay!
Plumpton College is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all backgrounds.
#J-18808-LjbffrIT Technician in Lewes employer: Plumpton College
Plumpton College is an exceptional employer that fosters a vibrant and inclusive work culture, where IT Technicians play a crucial role in supporting a dynamic educational environment. With a strong commitment to employee growth, you will have opportunities to advance your skills and progress into more specialised roles while contributing to meaningful educational outcomes for students. Located in a forward-thinking land and environmental college, you will enjoy a collaborative atmosphere that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Lewes
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used at Plumpton College, such as Windows 10/11 and Microsoft 365. This knowledge will not only help you in the role but also show your genuine interest in the position during any discussions.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples from your past experiences where you've successfully resolved IT issues. Being able to articulate these scenarios will highlight your capability to provide effective support.
✨Tip Number 3
Showcase your communication skills by being approachable and friendly in all interactions. As the 'friendly face of IT support', it's crucial to convey that you can connect well with both staff and students.
✨Tip Number 4
Research Plumpton College's values and mission to align your responses with their goals. Demonstrating that you understand and share their commitment to providing high-quality education will set you apart from other candidates.
We think you need these skills to ace IT Technician in Lewes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11 and Microsoft 365. Use specific examples to demonstrate your problem-solving skills and customer service mindset.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the college. Mention how your skills align with the responsibilities listed in the job description, such as resolving technical queries and supporting device rollouts.
Highlight Relevant Qualifications:If you have any relevant qualifications or certifications, be sure to mention them in your application. This could include IT support certifications or training in networking and device imaging.
Showcase Communication Skills:Since great communication skills are essential for this role, provide examples in your application of how you've effectively communicated with colleagues or customers in previous positions. This will help demonstrate your customer-first mindset.
How to prepare for a job interview at Plumpton College
✨Show Your Enthusiasm
As an IT Technician, it's crucial to demonstrate your passion for technology and problem-solving. Be sure to express your excitement about the role and how you can contribute to the team at Plumpton College.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in IT support, especially any hands-on work with Windows 10/11 and Microsoft 365. Share specific examples of how you've resolved technical issues or improved processes in past roles.
✨Prepare for Technical Questions
Expect questions related to hardware, software, and networking. Brush up on common troubleshooting scenarios and be ready to explain your thought process when resolving issues. This will showcase your technical knowledge and problem-solving skills.
✨Demonstrate Communication Skills
Since you'll be the friendly face of IT support, it's important to show that you can communicate effectively with both technical and non-technical users. Practice explaining complex concepts in simple terms and be prepared to discuss how you handle customer queries.
