At a Glance
- Tasks: Provide friendly IT support to staff and students, solving tech issues daily.
- Company: Join Plumpton College, a supportive and inclusive educational environment.
- Benefits: Enjoy 26 days leave, competitive salary, and professional development opportunities.
- Other info: Access to discounts, wellness events, and career growth in a dynamic team.
- Why this job: Make a real impact in education while developing your IT skills.
- Qualifications: Experience in IT support or relevant qualifications; strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Plumpton College is looking for a friendly and practical IT Technician to join our busy IT team and provide first-line, front-facing technical support to staff and students. Based primarily at our main campus helpdesk, you’ll be the first point of contact for day-to-day IT issues, supporting hardware, software, devices, AV, and user accounts. You’ll play a key role in keeping teaching and learning running smoothly, while also supporting device rollouts, onboarding new starters, and maintaining IT equipment. This is an on-site, hands-on role ideal for someone with experience in IT support (or a relevant IT qualification) who enjoys working with people and wants to develop their skills in a supportive environment. There is clear scope to progress into more senior IT roles over time.
Essential
- Experience in an IT or digital support role, or a relevant college/university IT qualification
- Strong knowledge of Windows 11, Microsoft 365, and cloud-based applications
- Understanding of basic networking
- Experience creating or editing digital content (e.g. Canva, Adobe Creative Cloud)
- Excellent communication skills, strong interpersonal skills with a range of stakeholders and a consistent customer-focused approach
- Ability to organise and prioritise your workload independently
- A positive, proactive, and collaborative approach
- Full UK driving licence
Desirable
- Experience working in an educational environment
- Experience developing e-learning or digital learning materials
- Experience administering Microsoft 365, Teams, SharePoint, or learning platforms such as Turnitin or ProPortal
- An interest in esports or gaming, with opportunities to support student clubs
Why join Plumpton College?
At Plumpton College, we live our values - Ambitious, Professional, Enterprising, Passionate, and Supportive - in everything we do. We are committed to creating a workplace where you can thrive, develop, and feel valued. We offer 26 days of annual leave plus bank holidays and efficiency closures at Christmas, a competitive salary, membership of the Local Government Pension Scheme and you will benefit from a comprehensive programme of continuing professional development.
We pride ourselves on fostering a supportive and inclusive environment. We have signed the Menopause Pledge, are a Disability Confident Committed employer, and offer a structured induction and supported six-month probationary period. Our coaching culture, supported by in-house Level 5 trained coaches, ensures ongoing personal and professional growth.
Staff enjoy a range of additional benefits, including a TOTUM card for high street discounts, eligibility to apply for a Blue Light Card, free onsite parking, discounted Plumpton wine and courses, free eye tests, a cycle-to-work scheme, and access to the onsite gym. We actively promote wellbeing and inclusion through regular networking events focused on menopause, LGBTQ+, men’s health, and bereavement, as well as well-attended EDI and Sustainability committees driving positive change. Employees also have access to an Employee Assistance Programme and can take part in staff social events at Christmas and in the summer.
Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non-discriminatory policies and practices and eliminating unfair discrimination on any basis. Plumpton is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.
IT Technician employer: Plumpton College
Plumpton College is an exceptional employer that prioritises the growth and wellbeing of its staff, offering a supportive and inclusive work environment. With a commitment to professional development, generous annual leave, and a range of employee benefits, including discounts and wellness initiatives, you will thrive in a culture that values ambition and collaboration. Join us at our vibrant campus, where your contributions directly enhance the learning experience for students and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Get to know the company culture! Before your interview, check out Plumpton College's values and think about how you can align your experiences with them. This shows you're not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of Windows 11 and Microsoft 365, as well as any basic networking concepts. Being able to demonstrate your technical know-how during the interview will definitely give you an edge.
✨Tip Number 3
Show off your people skills! Since this role is all about providing support to staff and students, think of examples where you've successfully communicated or resolved issues in the past. We want to see that you can connect with others easily.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Plumpton College family. Let’s get you that IT Technician role!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and practical side shine through! We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of your personality into your cover letter.
Tailor Your Experience:Make sure to highlight your relevant IT support experience or qualifications. We’re looking for someone who knows their way around Windows 11 and Microsoft 365, so be specific about your skills and how they relate to the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This will show us that you have excellent communication skills right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Plumpton College
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and basic networking. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical experience and confidence.
✨Show Off Your People Skills
Since this role involves a lot of interaction with staff and students, practice articulating your communication style. Think of examples where you've successfully resolved IT issues for others, highlighting your customer-focused approach.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT support scenarios. Prepare by thinking through common issues you might face at the helpdesk and how you'd resolve them, demonstrating your problem-solving skills.
✨Express Your Passion for Learning
Plumpton College values personal and professional growth, so be sure to convey your enthusiasm for developing your skills. Mention any relevant courses or certifications you're interested in pursuing, especially those related to e-learning or digital content creation.
