At a Glance
- Tasks: Provide first-line IT support to staff and students, ensuring smooth teaching and learning.
- Company: Join Plumpton College's friendly and busy IT team.
- Benefits: Enjoy 26 days leave, competitive salary, and professional development opportunities.
- Other info: Opportunities to support student clubs and progress into senior IT roles.
- Why this job: Make a real difference in an educational environment while developing your IT skills.
- Qualifications: Experience in IT support or relevant qualification; strong knowledge of Windows 11 and Microsoft 365.
The predicted salary is between 25000 - 30000 £ per year.
Plumpton College is looking for a friendly and practical IT Technician to join our busy IT team and provide first‑line, front‑facing technical support to staff and students.
Responsibilities:
- Based primarily at our main campus helpdesk, you’ll be the first point of contact for day‑to‑day IT issues, supporting hardware, software, devices, AV, and user accounts.
- You’ll play a key role in keeping teaching and learning running smoothly, whilst also supporting device rollouts, onboarding new starters, and maintaining IT equipment.
- This on‑site, hands‑on role is ideal for someone with experience in IT support (or a relevant IT qualification) who enjoys working with people and wants to develop skills in a supportive environment.
- There is clear scope to progress into more senior IT roles over time.
Qualifications:
- Experience in an IT or digital support role, or a relevant college/university IT qualification.
- Strong knowledge of Windows 11, Microsoft 365, and cloud‑based applications.
- Understanding of basic networking.
- Experience creating or editing digital content (e.g. Canva, Adobe Creative Cloud).
- Excellent communication skills, strong interpersonal skills with a range of stakeholders, and a consistent customer‑focused approach.
- Ability to organise and prioritise workload independently.
- A positive, proactive, and collaborative approach.
- Full UK driving licence.
- Experience working in an educational environment.
- Experience developing e‑learning or digital learning materials.
- Experience administering Microsoft 365, Teams, SharePoint, or learning platforms such as Turnitin or ProPortal.
- An interest in esports or gaming, with opportunities to support student clubs.
Benefits:
- 26 days of annual leave plus bank holidays and efficiency closures at Christmas.
- A competitive salary.
- Membership of the Local Government Pension Scheme.
- A comprehensive programme of continuing professional development.
- Additional benefits include a TOTUM card for high‑street discounts, eligibility to apply for a Blue Light Card, free on‑site parking, discounted Plumpton wine and courses, free eye tests, a cycle‑to‑work scheme, access to the on‑site gym, and a structured induction and supported six‑month probationary period.
Equal Opportunity:
Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non‑discriminatory policies and practices and eliminating unfair discrimination on any basis. Plumpton is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.
Information Technology Technician employer: Plumpton College
Plumpton College is an excellent employer for those seeking a rewarding role in IT support, offering a vibrant work culture that prioritises collaboration and professional growth. With generous benefits such as 26 days of annual leave, a competitive salary, and opportunities for continuing professional development, employees can thrive in a supportive environment while contributing to the educational experience of students. Located on a picturesque campus, the college also provides unique perks like discounted courses and access to on-site facilities, making it an attractive place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Plumpton College. Check out their website and social media to understand their values and what they’re all about. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common IT support questions and scenarios you might face during the interview. Think about how you would handle specific technical issues or user queries. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your soft skills! As an IT Technician, you’ll be working closely with staff and students. Highlight your communication and interpersonal skills during the interview. Share examples of how you’ve successfully resolved issues or helped others in the past – it’s all about that customer-focused approach!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re proactive and really keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT experience and skills. We want to see how your background fits with the role of IT Technician, so don’t be shy about showcasing your knowledge of Windows 11, Microsoft 365, and any hands-on support you've provided.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and Plumpton College. Share specific examples of how you've supported users in the past and how you can contribute to our friendly IT team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with staff and students, we’re keen to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight your ability to explain technical issues in a way that everyone can understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our awesome benefits!
How to prepare for a job interview at Plumpton College
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and basic networking. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical experience and confidence.
✨Show Off Your People Skills
Since this role involves a lot of interaction with staff and students, practice how you'll communicate technical issues in a friendly and approachable manner. Think of examples where you've successfully helped someone solve an IT problem.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT support scenarios. Prepare by thinking through common issues you might face at the helpdesk and how you'd resolve them efficiently while keeping users informed.
✨Demonstrate Your Passion for Learning
Talk about your interest in developing your skills further, especially in areas like e-learning or digital content creation. Mention any relevant courses or certifications you're pursuing, as this shows your commitment to growth in the IT field.
