Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support SMB customers by solving technical challenges and delivering innovative solutions.
- Company: Plume Design is a pioneering tech company transforming smart home experiences globally.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team that values creativity and innovation in technology.
- Qualifications: BS/MS/PhD in Computer Science or related field; strong client-facing experience required.
- Other info: Work with cutting-edge technologies and be part of a rapidly growing company.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Sr Technical Account Engineer role at Plume Design, Inc
1 day ago Be among the first 25 applicants
Join to apply for the Sr Technical Account Engineer role at Plume Design, Inc
Life at Plume
At Plume, we believe that technology isn\’t about moving faster, it\’s about making life’s moments better. Which is why we’ve built the world\’s first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
Life at Plume
At Plume, we believe that technology isn\’t about moving faster, it\’s about making life’s moments better. Which is why we’ve built the world\’s first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world\’s largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don\’t, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we\’ve assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.
Senior Technical Account Engineer – Europe, Remote
Overview
This is a technical role, providing support to Plume’s SMB customers and their technical teams. You will be solving challenging problems daily using cutting-edge technologies and advanced architectural patterns involving distributed systems, reactive streaming, and stateful services. You’ll deliver end-to-end solutions involving CPEs with OpenSync embedded into Plume’s cloud platform and beyond.
This is a high-impact, customer-facing role with strong growth potential and will put your software engineering skills to the test. The role also spans project/account management, feature design, implementation coordination, and process definition. You’ll be responsible for developing and maintaining deep expertise in customers’ systems and processes as they relate to the Plume platform.
As a Senior Technical Account Engineer you will serve as the primary technical point of contact—triaging issues, helping define new feature requirements, coordinating cross-functional teams, and representing key platform components such as Pods, Gateway Devices, APIs, data, roadmaps, and firmware integrations. Your goal: ensure successful deployment, support, and customer satisfaction.
Responsibilities
- Work closely with Service Providers, SMB customers, and their technical teams to understand technical issues and coordinate resolution within Plume.
- Provide both strategic and day-to-day technical expertise and support for assigned accounts.
- Participate in all stages of the software design lifecycle working in multi-disciplinary teams spanning cloud, embedded devices, front-end web/mobile, data, and product.
- Write clean, maintainable code, and perform peer code reviews.
- Solve complex scale, integration, and architectural problems.
- Act as the technical liaison between Plume and third-party vendors such as ODMs, chipset vendors, and software partners.
- Identify Platform API product enhancement opportunities based on support trends.
- Provide post-sales technical support and guidance for Platform API users.
- Respond to setup-related and how-to questions from Platform API users.
- Lead diagnosis, troubleshooting, and in-depth testing of difficult-to-reproduce issues.
- Facilitate cross-functional customer experience review sessions with Product and Engineering.
- Offer clear, actionable recommendations for product improvements and help prioritize them.
- Collaborate on defining requirements and driving the development and deployment of new features.
- Help create processes and documentation for the TAM team
- Serve as a Subject Matter Expert for the Plume platform.
Qualifications
- Education Requirements: BS/MS/PhD in Computer Science, Electrical Engineering or related technical field.
- Equivalent practical experience is also considered.
Experience
- Strong experience in a client-facing technical role with an emphasis on high-quality documentation.
- Experience working on cloud applications and supporting REST APIs.
- Passion for solving problems and advocating for customer success in a dynamic, technical environment.
- Ability to learn new technologies quickly
- Excellent customer service and communication skills in variety of forms (written, conference calls, in-person)
- Proven ability to work independently and collaboratively.
- Excellent analytical and organizational abilities
Required Skills
- Effective team player with strong verbal and written technical communication.
- Hands-on experience managing projects involving Gateway and CPE devices.
- Skilled in triaging issues and managing communication across multi-vendor technical and product teams.
- In-depth understanding of cloud computing architecture including IaaS, PaaS, and SaaS delivery models.
- Proficient in network management and troubleshooting tools such as Serial, SSH, Telnet, Wireshark, tcpdump, NAT, Firewall, IPSec, and IPtables.
- Knowledgeable in LAN/WAN technologies, including switching and routing.
- Understanding of cloud technology components such as virtualization, networking, applications, and APIs.
- Good understanding of wireless technologies like 802.11a/b/c/g/n/ac/ax.
- Experience using Jira, Confluence, Slack for managing technical projects.
- High proficiency in writing idiomatic code in C/C++, Java, or Scala.
- Strong understanding of algorithms, data structures, object-oriented programming, and embedded systems.
- Experience with WiFi access points, OpenWRT, RDK, or OpenSync platforms is a plus.
Preferred Certifications
- CCNA/CCNP, CWNA/CWSP or similar
- AWS Certified Solutions Architect
- PMP (Project Management Professional)
- ITIL Foundation or higher
#RemoteWork #WorkFromHome #RemoteJob #WFH
About Plume
As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM.
Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.
Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone.
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
-
Industries
Consumer Services
Referrals increase your chances of interviewing at Plume Design, Inc by 2x
Get notified about new Senior Technician jobs in United Kingdom.
Work Based Learning Coach – Laboratory Technician
Work Based Learning Coach – Laboratory Technician Apprenticeships
Senior Technical Lead – UK (Remote) – Digital agency
London, England, United Kingdom 1 week ago
Senior Project Accountant | PE Backed Tech Scale-Up | 12-Month FTC
London, England, United Kingdom 6 days ago
Senior UX Designer / Fin Tech – £750 Per Day (Remote)
Technical Co-Founder for AI-Powered SaaS Startup
London, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 1 month ago
Glasgow, Scotland, United Kingdom 1 month ago
Edinburgh, Scotland, United Kingdom 1 month ago
Maintenance Technician Birmingham / Salary: £30/35,000 / Permanent Contract
Birmingham, England, United Kingdom 1 day ago
East Sussex, England, United Kingdom 2 days ago
Glasgow City, Scotland, United Kingdom 1 week ago
Sheffield, England, United Kingdom 2 weeks ago
Glasgow City, Scotland, United Kingdom 1 week ago
West Midlands, England, United Kingdom 1 week ago
North Yorkshire, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Sr Technical Account Engineer employer: Plume Design, Inc
Contact Detail:
Plume Design, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Technical Account Engineer
✨Tip Number 1
Familiarise yourself with Plume's technology and services. Understanding their SaaS platform, especially how it integrates with smart home technologies, will help you speak confidently about how your skills can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Plume on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Sr Technical Account Engineer role.
✨Tip Number 3
Prepare to discuss specific technical challenges you've faced in previous roles, particularly those involving cloud applications and REST APIs. Being able to articulate your problem-solving process will demonstrate your suitability for a customer-facing technical position.
✨Tip Number 4
Showcase your passion for customer success during any interviews. Plume values individuals who advocate for their clients, so be ready to share examples of how you've gone above and beyond to ensure customer satisfaction in past roles.
We think you need these skills to ace Sr Technical Account Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Technical Account Engineer role. Focus on your technical expertise, client-facing experience, and any specific projects that demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention specific experiences where you've solved complex problems or improved processes, and explain how these relate to the responsibilities outlined in the job description.
Highlight Technical Skills: In your application, emphasise your proficiency in cloud computing, network management, and programming languages like C/C++, Java, or Scala. Be sure to mention any relevant certifications, such as CCNA or AWS Certified Solutions Architect, to strengthen your application.
Showcase Communication Abilities: Since this role involves liaising with customers and technical teams, highlight your communication skills. Provide examples of how you've effectively communicated complex technical information to non-technical stakeholders in previous roles.
How to prepare for a job interview at Plume Design, Inc
✨Understand the Company and Its Technology
Before your interview, take some time to research Plume Design and its innovative technology. Familiarise yourself with their SaaS platform, OpenSync, and how they leverage AI and machine learning. This knowledge will help you demonstrate your genuine interest in the company and its mission during the interview.
✨Showcase Your Technical Skills
As a Senior Technical Account Engineer, you'll need to exhibit strong technical expertise. Be prepared to discuss your experience with cloud applications, REST APIs, and network management tools. Bring examples of past projects where you've solved complex problems or improved processes, as this will highlight your capabilities.
✨Prepare for Customer-Facing Scenarios
Since this role involves direct interaction with customers, think of scenarios where you've successfully managed client relationships or resolved technical issues. Be ready to share specific examples that showcase your communication skills and ability to advocate for customer success.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, project management processes, or future developments at Plume. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
