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For Companies At a Glance
- Tasks: Serve customers, build quotes, and manage stock in a busy trade counter.
- Company: Join the UK's largest independent plumbing and heating merchant group.
- Benefits: Enjoy profit share, competitive salary, and genuine career progression.
- Why this job: Make an impact in a supportive environment with real autonomy.
- Qualifications: Experience in plumbing, DIY, or builders' merchant environments preferred.
- Other info: Be part of a trusted brand with strong customer relationships.
The predicted salary is between 28800 - 43200 £ per year.
Location: Plumbase Charlton SE7
Know how to run a busy trade counter with confidence? We’re hiring a Trade Counter Sales Advisor at Plumbase Charlton – someone who knows their stock, their customers, and how to deliver excellent service in a fast-paced merchant environment. You’ll handle everything from quoting and upselling to re‑engaging lower‑spend accounts and making sure the counter runs smoothly.
About Us
We’re part of the UK’s largest independent plumbing and heating merchant group, with over 320 sites nationwide. Our sites are run with local decision‑making, real ownership, and a focus on service - not red tape.
What You’ll Be Doing
- Serving trade and cash customers on the counter
- Building quotes and providing technical product advice
- Supporting trade account management and re‑engagement
- Maintaining the shop floor and stock areas
- Helping with local pricing, displays, and ordering
- Picking and packing orders for customer deliveries
- Creating great relationships with loyal, repeat customers
- Contacting and attracting new business to the store
What We’re Looking For
- Experience in a plumbing & heating, DIY, or builders' merchant environment
- Strong customer‑facing skills and confident communication
- Comfortable managing pricing, ordering, and in‑store decision‑making
- Team‑first approach and pride in a tidy, efficient counter
- Full UK driving licence
What You’ll Get
- Profit share and competitive salary
- Genuine autonomy and input into site operations
- Supportive environment with real training and career progression
- Trusted, well‑established brand with strong customer relationships
Interested? Apply now or message us directly – we’d love to hear what you can bring to the team.
Trade Sales Assistant employer: Plumbase
Contact Detail:
Plumbase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Sales Assistant
✨Tip Number 1
Get to know the company inside out! Research Plumbase and understand their values, products, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with trade and cash customers, think of scenarios where you can demonstrate your ability to handle queries and upsell products. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and what they look for in a candidate. Plus, it might just give you an edge when it comes to getting noticed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Plumbase team and ready to hit the ground running!
We think you need these skills to ace Trade Sales Assistant
Some tips for your application 🫡
Show Your Trade Knowledge: Make sure to highlight any experience you have in plumbing, heating, or similar environments. We want to see that you know your stuff and can confidently engage with customers about products and services.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Trade Sales Assistant role. Mention specific skills and experiences that align with what we’re looking for, like customer service and stock management.
Be Personable: We love a friendly face! In your application, let your personality shine through. Share examples of how you've built relationships with customers in the past – it’s all about making connections!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Plumbase
✨Know Your Stuff
Before the interview, brush up on your knowledge of plumbing and heating products. Familiarise yourself with common stock items and their uses, as well as any technical advice you might need to provide. This will show that you're not just a sales assistant but someone who can genuinely help customers.
✨Showcase Your Customer Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you’ve upsold or re-engaged customers. Being able to articulate these experiences will demonstrate your strong customer-facing skills and confidence in communication.
✨Understand the Business
Research Plumbase and its operations. Understand their focus on local decision-making and service. This knowledge will help you align your answers with their values and show that you’re genuinely interested in being part of their team.
✨Be Ready for Practical Scenarios
Expect to discuss how you would handle specific situations at the trade counter, like managing pricing or dealing with a difficult customer. Practising these scenarios beforehand will help you respond confidently and effectively during the interview.