At a Glance
- Tasks: Serve customers, provide advice, and manage trade accounts at our busy counter.
- Company: Join UK Plumbing Supplies, a leading independent plumbing and heating merchant.
- Benefits: Competitive salary, profit share, full training, and real autonomy in your role.
- Other info: Opportunity for growth in a supportive, fast-paced retail environment.
- Why this job: Be the face of our business and build strong relationships with local tradespeople.
- Qualifications: Customer-facing experience in plumbing, DIY, or builders' merchant environments.
The predicted salary is between 25000 - 30000 £ per year.
Job Type: Full-time, Permanent
Location: Plumbase Cleveleys
About Us
At UK Plumbing Supplies, we operate one of the largest independent networks of plumbing and heating merchants in the UK - over 320 sites nationwide. Our sites are run by people who know their customers, their stock, and their local market. That’s because we give them autonomy and ownership - not a one-size-fits-all script.
Job Overview
We’re looking for a Trade Counter Sales Advisor to join our site at Plumbase Cleveleys and be the face of our business to local tradespeople, contractors, and walk-in customers. You’ll handle everything from serving at the counter to supporting business development by re-engaging with accounts and contributing to the site’s success.
Key Responsibilities
- Serving trade and cash customers on the counter
- Providing advice, building quotes, and managing trade accounts
- Offering technical product knowledge and solutions
- Keeping the shop floor and stock areas organised and well supplied
- Taking initiative in stock selection, displays, and pricing
- Creating strong relationships with regular customers
- Supporting business development efforts by identifying and re-engaging lower-spend accounts
What We’re Looking For
- Strong customer-facing background in a plumbing & heating, DIY, or builders' merchant environment
- Customer-first attitude and confident communication
- Ability to manage pricing, product ordering, and local decision-making
- Comfortable working in a fast-paced, hands-on retail space
- A team player who takes pride in good service and a tidy space
What You’ll Get
- Competitive salary + profit share scheme
- Full training on products and systems
- Real autonomy in how you run the counter and interact with customers
- The chance to grow in a business that rewards initiative, not just tenure
Sound like your kind of role? Click 'Apply Now' to join one of the UK’s most trusted names in plumbing & heating sales.
Trade Counter Sales Advisor in Thornton-Cleveleys employer: Plumbase Cleveleys
At UK Plumbing Supplies, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture at our Plumbase Cleveleys location. Our team enjoys competitive salaries, a profit share scheme, and the opportunity for real autonomy in their roles, allowing for personal growth and development within a thriving independent network. We value initiative and provide comprehensive training, making it a rewarding environment for those passionate about customer service and the plumbing and heating industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Sales Advisor in Thornton-Cleveleys
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Plumbase Cleveleys, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Plumbase Cleveleys!
We think you need these skills to ace Trade Counter Sales Advisor in Thornton-Cleveleys
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Plumbase Cleveleys, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Plumbase Cleveleys and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Plumbase Cleveleys that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Plumbase Cleveleys
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
