At a Glance
- Tasks: Supervise branch operations, support staff, and serve customers with product knowledge.
- Company: Join Plumb Centre, a leading trade merchant in the UK and Ireland.
- Benefits: Competitive salary, bonuses, generous pension, and health perks.
- Other info: Opportunities for career growth and skill development through our award-winning talent programme.
- Why this job: Gain valuable experience in a dynamic environment while building customer relationships.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 25045 - 30611 £ per year.
Assisting the Branch Manager with the day to day running and operations within this small branch.
Supervise and support branch staff, providing guidance, training, and performance feedback.
Serving customers on the trade counter, offering advice and product knowledge.
Building rapport with customers & suppliers, responding to any queries and processing sales.
General warehouse duties including, goods in & out, picking and packing customer orders.
Occasional relief delivery driving, 3.5 tonne van.
This is a full-time, permanent role working 40 hours per week Monday to Friday 08.00am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.
- And here's what we'd like you to have
- As a Branch Supervisor based in Newark-on-Trent you'll be responsible for, Previous industry or merchant experience is preferable
- Prior experience in a Face to Face customer service/sales environment
- Excellent communication skills and confidence interacting with customers
- To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
- Willingness to step up to run the branch in the Branch Managers absence
- Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic
- Full UK Manual Driving Licence
- Competitive Salary + Bonus + Excellent Benefits
- Branch Supervisor - Newark on Trent - Plumb Centre
So, who are we?
We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland.
We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
- Annual leave (increasing with length of service)
- a generous pension scheme (matched up to 9%)
- potential to earn bonuses
- enhanced maternity / adoption leave and access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular Yu Life app, our Cycle to Work scheme and more!
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Branch Supervisor in Newark on Trent employer: Plumb Centre
At Plumb Centre, we are committed to fostering a supportive and inclusive work environment where our Delivery Drivers can thrive. Located in Chelmsford, we offer competitive salaries, bonuses, and excellent benefits, alongside ample opportunities for personal and professional growth within the Wolseley Group. Join us to be part of a team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Supervisor in Newark on Trent
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Plumb Centre, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Plumb Centre!
We think you need these skills to ace Branch Supervisor in Newark on Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Plumb Centre, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Plumb Centre and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Plumb Centre that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Plumb Centre
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
