Revenue & Operations Manager in West Bromwich

Our ambitious and results-driven client is looking for a Revenue Operations Manager to work within the Finance & Operations Team. You will be responsible for all aspects of contract management, billing, and service revenue. Ensure accurate and timely billing processes, contract compliance, and resolution of commercial and revenue queries. Maintain efficient operations and develop collaborative relationships across sales, service, and finance teams. Function as first point of contact for escalations related to billing, contracts, and revenue queries. Drive continuous improvement, automation, and operational excellence. You will be forward thinking, curious and able to influence at a management level, have experience in managing and supporting with change management.

This is an exciting time in the company's development as they look to further grow and advance their customer solutions offering. Not only will the role see you as a member of their mid management Group, but you will also become a vital part of the wider team, supporting the execution of their strategy within the UK.

SCOPE OF THE ROLE:

• Deliver operational strategies and processes aligned with business goals.
• Manage contract lifecycle, billing accuracy, and revenue query resolution.
• Oversee data integrity in ServiceNow / ESOD and related systems.
• Empower and develop team members through coaching and performance management.
• Continuous review and improvement of processes, leveraging automation and analytics (e.g., Power BI).
• Delegation of work amongst team members for increased efficiency.
• Day to day responsibility for management of the Revenue Team.
• Empower team to deliver high performance through regular one to ones.
• High level data analysis (Power BI).
• Setting behaviours within your team in line with company values.

KEY ACCOUNTABILITIES

• Commercial
• Manage contract setup, amendments, and compliance.
• Oversee billing processes: meterage, AP billing, third-party invoicing, and cancellations.
• Own forecasting for billing and revenue streams.
• Monitor and report on performance metrics and variances.
• Delivery of accurate and timely billing for the Service databases.
• Monitor the T&M Billing, install tasks, ESOD loads, cancellations.
• Manage and maintain PAFM database alongside ECC team (Service).
• Reporting on ECC reconnections monthly and submitting to the Head of Credit & Operations.
• Monitoring of Revenue teams' daily tasks via ServiceNow dashboards.
• Implement and manage action plans for individual teams upskilling.
• Field queries related to Revenue: Asset lists, contract information, and general enquiries.
• Relationships
• Effective relationships with senior managers, and colleagues across multiple functions.
• Manage revenue team in line with company values.
• Develop effective relationships with customers.
• Work with finance to help understand and communicate the key drivers of performance.
• Customers
• Ensure lofty standards of customer care in billing and contract queries.
• Function as escalation point for complaints and queries, resolving professionally.
• Sole customer liaison contact ensures all escalated complaints are dealt with professionally and in line with company values and responsibilities.
• Performance Contribution Management
• Manage revenue team to deliver a high-performance environment.
• Foster a high-performance culture within the team.
• Communication
• Communicate effectively across all levels and provide initiative-taking reporting that encourage collaboration and team working to deliver innovation.
• Providing initiative-taking reporting and improvements through constant review of processes.

PERSONAL ATTRIBUTES

• Ability to motivate and manage teams to monthly deadlines and forecast results.
• Confident communicator with strong customer relationship and stakeholder management experience and a natural ability to inspire and influence others.
• Advanced skills in Microsoft Excel and forecasting.
• Strong analytical skills.
• Enjoys problem solving and analysing data.
• Proven experience and understanding of managing a team, forecasting and database administration.
• Enthusiastic and flexible approach.
• Collaborator – to be able to work collaboratively and use own initiative.
• Excellent planning, time management, and organisational skills – able to prioritise workload and work effectively under pressure.
• Takes responsibility / ownership to achieve positive outcomes.
• Prominent level of personal resilience and flexibility to manage change and ambiguity.
• History of innovating / problem solving within levels of responsibility.
• Able to build constructive and influential relationships with stakeholders at all levels.
• Communicates clearly and effectively both in writing and verbally.

Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.