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- Tasks: Support clients with IT queries and deliver exceptional customer service.
- Company: Friendly tech company in rural Solihull, offering bespoke software solutions.
- Benefits: Competitive salary, 38-hour work week, and occasional on-call duties.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and IT support is essential.
- Other info: Own transport required; great opportunity for growth in a supportive environment.
The predicted salary is between 27500 - 27500 £ per year.
Our client supplies bespoke Software and systems. We are seeking a motivated and enthusiastic IT Help Desk Support person to join a friendly team in rural offices - therefore own transport is essential.
You will be supporting clients with a wide variety of enquiries which will include:
- Training and setting up new users
- Providing ongoing support and regular check-ups to ensure clients are happy
- Giving guidance and support and answering e-mail queries
- Delivering exceptional Customer Service, ensuring the Customer experience is second to none!
You will have the balance between customer service and IT knowledge and passion. You will be able to sort out problems looking at the root cause and show your customers you understand their needs. Working in a busy environment, you will be able to prioritise in relation to business needs and be keen to look for improvements.
No doubt your CV will show your experience in a similar role. Interested to find out more? Then please submit your CV showing your experience relevant to the role so that your application can be carefully considered in line with the experience, skills and talents sought.
We will let you know within 48 hours if your application is to be progressed and closely matches the specific requirements of the role.
Customer Service/IT Support in Solihull employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/IT Support in Solihull
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their products and services, especially how they relate to customer service and IT support. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your customer service skills and IT knowledge. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service/IT Support in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for helping others shine through in your application. We’re looking for someone who genuinely cares about delivering exceptional customer service, so share any experiences that demonstrate this.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Plum Personnel
✨Know Your Stuff
Make sure you brush up on your IT knowledge and customer service skills. Familiarise yourself with common software issues and how to resolve them, as well as the best practices for delivering exceptional customer service. This will help you answer questions confidently and show that you're the right fit for the role.
✨Show Your Enthusiasm
During the interview, let your passion for helping others shine through. Share examples of how you've gone above and beyond to assist customers in the past. This will demonstrate your commitment to providing top-notch support and your eagerness to join their friendly team.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you might encounter in the role. Think of examples from your previous experience where you successfully resolved a customer issue or improved a process. This will showcase your problem-solving skills and ability to prioritise effectively in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll be supporting, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you determine if it's the right fit for you.