At a Glance
- Tasks: Process sales orders and provide top-notch customer service in a dynamic environment.
- Company: Join a friendly and supportive team at a growing organisation.
- Benefits: Competitive salary, opportunities for skill development, and a collaborative work culture.
- Other info: Flexible and adaptable candidates will thrive in this fast-paced role.
- Why this job: Make a real impact while developing your skills in customer operations and administration.
- Qualifications: Experience in customer service or office administration with strong organisational skills.
The predicted salary is between 25000 - 28000 £ per year.
About the Role
We are recruiting on behalf of our client for a motivated and detail-oriented Sales Order Processor to join a friendly and collaborative team. This is a varied and fast-paced role, ideal for someone who enjoys working across customer service, sales administration, logistics coordination, and operational support. The successful candidate will play a key role in ensuring the smooth day-to-day running of customer and sales operations, working closely with internal teams, customers, and external partners to deliver an excellent customer experience from enquiry through to order fulfilment. We are seeking someone who is organised, proactive, adaptable, and confident managing multiple priorities within a busy environment.
Key Responsibilities
- Customer Service & Sales Support
- Deliver excellent customer service from initial enquiry through to order fulfilment
- Act as the main point of contact for customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Handle incoming telephone calls and customer enquiries
- Build strong working relationships with customers and internal teams
- Liaise closely with other departments to ensure smooth operations
- Monitor and support sales and operational reporting activities
- Prepare courier and shipping documentation where required
- Administration & Operations
- Resolve stock and shipping queries in collaboration with internal teams
- Manage invoicing and maintain accurate operational records
- Ensure customer enquiries are responded to promptly
- Maintain daily order sheets and internal trackers
- Prepare weekly sales figures and reports
About You
Essential Skills & Experience
- Previous experience in a customer-facing, customer service, or office administration role
- Excellent organisational skills and strong attention to detail
- Confident communication skills with the ability to build relationships at all levels
- Positive, proactive, and solution-focused approach
- Ability to multitask and prioritise effectively in a fast-paced environment
- Strong time management skills with a reliable and efficient work ethic
- Good working knowledge of Microsoft Word, Outlook, and Excel
Desirable Skills & Experience
- Experience within sales operations or order processing
- Experience using ERP, warehouse, finance, or ecommerce systems
- Experience coordinating logistics or shipping activities
Personal Attributes
- Adaptable and flexible
- Customer-focused and service-driven
- Calm, professional, and dependable
- Comfortable working independently and as part of a team
- Motivated to contribute to team success
This is an excellent opportunity to join a supportive and growing organisation where your contribution will make a real impact and where you can further develop your skills across customer operations and administration.
Sales Order Processor employer: Plum Personnel
Join a dynamic and supportive team in Walton on Thames as a Sales Order Processor, where your contributions will be valued and recognised. With a focus on employee growth and development, the company fosters a collaborative work culture that encourages adaptability and proactive problem-solving. Enjoy a competitive salary and the opportunity to enhance your skills in a fast-paced environment, all while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order Processor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Order Processor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and sales support. Think about examples from your past experiences that showcase your organisational skills and ability to multitask. We want you to shine!
✨Tip Number 3
When you get an interview, do your homework! Research the company and understand their operations. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Order Processor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role of Sales Order Processor, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your organisational skills and how you handle multiple priorities – we love a proactive approach!
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application reflects your confident communication style. We’re looking for someone who can build strong relationships, so let that personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Plum Personnel
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Order Processor role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples of how you've delivered excellent service in previous positions. Think about specific situations where you resolved issues or built strong relationships with customers, as these stories will demonstrate your capability in this area.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills, so be ready to discuss how you manage multiple tasks effectively. You could mention tools or methods you use to stay organised, like maintaining order sheets or using software for tracking tasks, which will show that you can handle the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
