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- Tasks: Manage customer orders and handle queries via phone, email, and web.
- Company: Join a forward-thinking international company with a friendly team.
- Benefits: Competitive pay, potential for permanent role, and a supportive work environment.
- Why this job: Great opportunity to develop professionally in a respected organisation.
- Qualifications: Experience in order processing and excellent communication skills required.
- Other info: Immediate start available; commitment to diversity and customer service.
Customer Service Administrator/Order processing Shirley, Solihull Immediate start – 12 month fixed term contract, possibly permanent £13.60 per hour Full-Time 37.5 hours 08.30 – 17.00 We are currently seeking an experienced Customer Service Administrator/Sales Order Processor with strong attention to detail to manage Customer Orders. Our client is a forward-thinking international company and they are seeking an experienced Order Processor to join their friendly and professional team. You will be processing customer orders being the main point of contact and dealing with any queries or enquiries, offering excellent service throughout. The role involves: Dealing with all customer orders via phone, email and web contact – ensuring all details are correct Entering the correct information onto the system and making sure any anomalies are dealt with Offering help with products and services, dealing with credits and returns We require you to have:- Experience in an order processing environment Have excellent communication skills with high attention to detail Experience gained in customer service and possess a true ‘can-do’ attitude and strong work ethic and commitment Ambitious to develop professionally in an exciting, well-respected and thriving organisation If you are proud of your commitment to being a service led individual with a \”Right first time\” attitude- please get in touch ASAP Plum Personnel is a local independent consultancy based in Solihull. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised. Your application will be carefully considered in line with the Job Description. If you are selected we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR
Sales Administrator employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your order processing skills. Since attention to detail is crucial, practice entering data accurately and efficiently. You might even want to simulate processing orders to get comfortable with the workflow.
✨Tip Number 3
Prepare for potential scenarios you might face in customer service. Think about how you would handle difficult customers or resolve issues with orders, as this will showcase your problem-solving abilities during interviews.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in order processing and customer service. Use specific examples that demonstrate your attention to detail and communication skills, as these are crucial for the Sales Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your 'can-do' attitude and commitment to excellent customer service. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, attention to detail, and effective communication. These are key attributes that the company is looking for in a candidate.
Follow Application Instructions: Ensure you follow any specific instructions provided in the job listing. This may include submitting your application through a particular platform or including certain documents. Attention to detail here can set you apart from other candidates.
How to prepare for a job interview at Plum Personnel
✨Showcase Your Attention to Detail
As the role requires strong attention to detail, be prepared to discuss specific examples from your previous experience where you successfully managed customer orders or resolved discrepancies. Highlighting your meticulous nature will resonate well with the interviewers.
✨Demonstrate Excellent Communication Skills
Since you'll be the main point of contact for customers, practice articulating your thoughts clearly and confidently. During the interview, focus on how you've effectively communicated with customers in the past, whether through phone, email, or face-to-face interactions.
✨Emphasise Your 'Can-Do' Attitude
The company values a positive and proactive approach. Be ready to share instances where you went above and beyond to assist customers or solve problems. This will showcase your commitment to excellent service and align with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or processing an order with missing information. Practising these scenarios beforehand will help you respond confidently and demonstrate your problem-solving skills.
