Customer Service/IT Support Specialist Near Solihull, West Midlands (On-site) 14.00 ph ( 27,664pa) Hours: 38-40 per week (flexi hours) We are currently looking for a proactive, people-focused IT Support Specialist to join a friendly, fast-growing team. If you enjoy solving problems, helping customers, and getting stuck in you ll fit right in. Due to the location of the role you must have your own transport. What You ll Do * Support and train customers on our software and hardware systems * Troubleshoot issues via phone, email, and regular check-ins * Explain technical concepts in a simple, user-friendly way * Coordinate hardware installations with our engineers * Work closely with teams across the business What We re Looking For * Great communication and people skills * Customer service experience (phone and/or face-to-face) * Strong IT basics (Windows 10/11, Excel, general IT literacy) * Organised, proactive, and a natural problem solver * Someone who takes initiative and enjoys learning Our client is a forward-thinking family owned business and you will play a key role in the team, being the main point of contact for IT support to their valued customers. If you are proud of your commitment to being a service led individual with a passion for building relationships - please get in touch ASAP Interested to find out more? Please respond without delay to be considered for ...
IT Support employer: Plum Personnel
Join a dynamic team in Solihull where your passion for helping others is truly valued. As a Customer Service Representative, you'll enjoy a supportive work culture that encourages personal growth and offers competitive benefits, including generous holiday allowances and convenient parking. This role not only allows you to make a meaningful impact on customer experiences but also provides opportunities for professional development in a relaxed office environment.
