At a Glance
- Tasks: Provide expert email support to customers and resolve software queries.
- Company: Respected software company known for exceptional customer service.
- Benefits: Competitive salary, fully remote work, and career development opportunities.
- Other info: Perfect for problem solvers who enjoy learning and creating user guides.
- Why this job: Join a supportive team and help customers while growing your tech skills.
- Qualifications: Interest in technology and strong written communication skills.
SOFTWARE SUPPORT ADVISOR FULLY REMOTE SALARY: Circa £30,000 About the Company Our client is an established and highly respected software company providing specialist solutions. They pride themselves on delivering exceptional customer support and building long-term relationships with their customers through friendly, knowledgeable and responsive service. They are now looking for a Software Support Advisor to join their growing team. This is an excellent opportunity for someone who enjoys helping customers, has a genuine interest in technology and wants to build a career within a successful software business. The Role This is a predominantly email-based support role where you'll become an expert in the company's software, helping customers with product queries and ensuring they receive an outstanding level of service. You'll investigate customer enquiries, provide clear and accurate responses, and work closely with colleagues to ensure issues are resolved efficiently. As you develop your product knowledge, you'll also help create user guides and simple tutorial videos to support customers and enhance their overall experience. This role involves very little telephone work and would suit someone who enjoys written communication, problem solving and learning new software. Key Responsibilities Respond to customer support enquiries via email, with occasi...
SOFTWARE SUPPORT ADVISOR in Hampshire employer: Plum Personnel
Join a dynamic team in Solihull where your passion for helping others is truly valued. As a Customer Service Representative, you'll enjoy a supportive work culture that encourages personal growth and offers competitive benefits, including generous holiday allowances and convenient parking. This role not only allows you to make a meaningful impact on customer experiences but also provides opportunities for professional development in a relaxed office environment.
We think you need these skills to ace SOFTWARE SUPPORT ADVISOR in Hampshire
Customer Support
Email Communication
Technical Knowledge
Problem-Solving Skills
Product Knowledge
User Guide Creation
Tutorial Video Production
