At a Glance
- Tasks: Support users and improve software applications while collaborating with developers.
- Company: Innovative software company focused on accountancy solutions and customer experience.
- Benefits: Competitive salary, fully remote work, and ongoing professional development.
- Other info: Great opportunity for career growth in a fast-paced, tech-driven environment.
- Why this job: Join a dynamic team and make a real impact in software support and AI technologies.
- Qualifications: Experience in application support or customer service; tech-savvy and eager to learn.
The predicted salary is between 30000 - 30000 £ per year.
About the Role:
Our client is an innovative software company specialising in accountancy solutions. They are passionate about delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology. They are now looking for a motivated and technically minded individual to join their team in a customer-focused software support and AI knowledge role.
The Role:
- This position would suit someone with experience in application software support, customer support, or helpdesk environments who enjoys learning systems, solving problems, and helping users.
- You will work closely with customers and the development team to support users, handle support enquiries, improve internal knowledge systems, and contribute to the development of the company’s AI chatbot and knowledge base.
Responsibilities:
- Respond to customer support emails and occasional calls.
- Learn and understand the company’s accountancy software applications.
- Maintain and update the internal knowledge base and AI chatbot content.
- Work alongside developers to improve software functionality and AI responses.
- Help ensure customers receive accurate and helpful support information.
Requirements:
- Previous experience handling support emails and/or customer calls.
- Experience supporting application software or business systems.
- Ability to learn new software systems quickly.
- Background in IT, Computer Science, Accountancy, or similar.
- Familiarity with software applications or SaaS platforms.
- Knowledge of AI/chatbot technologies.
- Understanding of software development processes.
- Exposure to Java or other programming languages would be beneficial.
Additional Information:
- Fully remote working.
- Opportunity to grow within a software and AI-focused business.
- Ongoing professional development.
- Competitive salary and benefits.
This is an excellent opportunity for someone looking to develop a long-term career within software support, application analysis, and AI-driven technologies.
Locations
Junior IT Application Support Analyst in Farnham, Surrey employer: Plum Personnel
As a fully remote employer, our client offers a dynamic and innovative work environment where employees are encouraged to grow and develop their skills in software support and AI technologies. With a competitive salary and ongoing professional development opportunities, team members can thrive while contributing to cutting-edge accountancy solutions that enhance customer experiences. Join a passionate team that values user feedback and fosters a culture of collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Application Support Analyst in Farnham, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or through forums. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and their software solutions. Show them you’re not just another candidate, but someone who genuinely cares about their mission and customers.
✨Tip Number 3
Practice your problem-solving skills. You might get asked to troubleshoot a scenario during the interview. Brush up on your application support knowledge and be ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Junior IT Application Support Analyst in Farnham, Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior IT Application Support Analyst role. Highlight any relevant experience in application support or customer service, and don’t forget to mention your familiarity with software applications or SaaS platforms.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in IT or Computer Science makes you a great fit. Be sure to mention your eagerness to learn and contribute to the development of AI technologies.
Showcase Problem-Solving Skills:In your application, give examples of how you've solved problems in previous roles. Whether it’s through handling support emails or improving internal knowledge systems, we want to see your analytical thinking and customer-focused approach.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Plum Personnel
✨Know Your Stuff
Make sure you understand the company's accountancy software applications. Brush up on your knowledge of SaaS platforms and AI technologies, as this will show your enthusiasm and readiness to dive into the role.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved customer issues or improved processes. This will demonstrate your ability to think critically and support users effectively.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be dealing with customers, being able to communicate clearly and effectively is key to ensuring they receive the best support.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company’s AI chatbot development or their approach to customer support. This shows your genuine interest in the role and the company.
