Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with software issues and enhance AI chatbot functionality.
- Company: Innovative software company focused on accountancy solutions.
- Benefits: Fully remote work, competitive salary, and ongoing professional development.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer support and AI technology.
- Qualifications: Experience in application support and strong problem-solving skills.
The predicted salary is between 30000 - 30000 £ per year.
About the Role: Our client is an innovative software company specialising in accountancy solutions. They are passionate about delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology. They are now looking for a motivated and technically minded individual to join their team in a customer-focused software support and AI knowledge role.
The Role: This position would suit someone with experience in application software support, customer support, or helpdesk environments who enjoys learning systems, solving problems, and helping users. You will work closely with customers and the development team to support users, handle support enquiries, improve internal knowledge systems, and contribute to the development of the company’s AI chatbot and knowledge base.
Key Responsibilities:- Respond to customer support emails and occasional calls
- Learn and understand the company’s accountancy software applications
- Investigate user issues and provide effective solutions
- Analyse customer feedback and identify recurring problems or improvement areas
- Maintain and update the internal knowledge base and AI chatbot content
- Work alongside developers to improve software functionality and AI responses
- Help ensure customers receive accurate and helpful support information
- Previous experience handling support emails and/or customer calls
- Experience supporting application software or business systems
- Strong communication and problem-solving skills
- Ability to learn new software systems quickly
- Good analytical and organisational skills
- A positive, proactive approach to customer service
- Background in IT, Computer Science, Accountancy, or similar
- Familiarity with software applications or SaaS platforms
- Knowledge of AI/chatbot technologies
- Understanding of software development processes
- Exposure to Java or other programming languages would be beneficial
- Fully remote working
- Supportive and collaborative environment
- Opportunity to grow within a software and AI-focused business
- Ongoing professional development
- Competitive salary and benefits
This is an excellent opportunity for someone looking to develop a long-term career within software support, application analysis, and AI-driven technologies.
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.
Locations
Junior Application Support Analyst in Farnham, Surrey employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support Analyst in Farnham, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company’s software solutions and think about how your skills can help improve their customer experience. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about helping users and troubleshooting issues, consider doing mock scenarios with friends or family. The more comfortable you are, the better you’ll perform in real situations.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from motivated candidates like you. Plus, it shows you’re serious about joining our team and contributing to our innovative projects.
We think you need these skills to ace Junior Application Support Analyst in Farnham, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in application support and customer service. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your problem-solving abilities!
Show Your Passion: Let us know why you're excited about this role! Share your enthusiasm for software support and AI technologies in your application. A genuine interest can really make you stand out from the crowd.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Plum Personnel
✨Know the Software Inside Out
Before your interview, make sure you have a solid understanding of the company's accountancy software applications. Familiarise yourself with their features and common user issues. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were. This will demonstrate your analytical skills and proactive approach to customer service.
✨Communicate Clearly and Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will showcase your ability to interact well with customers and team members alike.
✨Be Ready to Discuss AI and Chatbot Technologies
Since the role involves contributing to the development of an AI chatbot, brush up on your knowledge of AI technologies and how they can enhance customer support. Be prepared to share your thoughts on how you could improve the internal knowledge base and chatbot content.