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For Companies At a Glance
- Tasks: Support users with software queries and enhance our AI knowledge base.
- Company: Innovative software company focused on accountancy solutions.
- Benefits: Competitive salary, fully remote work, and ongoing professional development.
- Other info: Great opportunity for career growth in a tech-driven environment.
- Why this job: Join a dynamic team and make a real impact in customer support and AI technology.
- Qualifications: Experience in application support and a passion for problem-solving.
The predicted salary is between 30000 - 30000 £ per year.
IT SUPPORT AND KNOWLEDGE BASE SPECIALIST
FULLY REMOTE
SALARY – CIRCA £30k
About the Role: Our client is an innovative software company specialising in accountancy solutions. They are passionate about delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology. They are now looking for a motivated and technically minded individual to join their team in a customer-focused software support and AI knowledge role.
The Role:
- This position would suit someone with experience in application software support, customer support, or helpdesk environments who enjoys learning systems, solving problems, and helping users.
- You will work closely with customers and the development team to support users, handle support enquiries, improve internal knowledge systems, and contribute to the development of the company’s AI chatbot and knowledge base.
Responsibilities:
- Respond to customer support emails and occasional calls.
- Learn and understand the company’s accountancy software applications.
- Maintain and update the internal knowledge base and AI chatbot content.
- Work alongside developers to improve software functionality and AI responses.
- Help ensure customers receive accurate and helpful support information.
Requirements:
- Previous experience handling support emails and/or customer calls.
- Experience supporting application software or business systems.
- Ability to learn new software systems quickly.
- A positive, proactive approach to customer service.
- Background in IT, Computer Science, Accountancy, or similar.
- Familiarity with software applications or SaaS platforms.
- Understanding of software development processes.
- Exposure to Java or other programming languages would be beneficial.
Additional Information:
- Fully remote working.
- Opportunity to grow within a software and AI-focused business.
- Ongoing professional development.
- Competitive salary and benefits.
This is an excellent opportunity for someone looking to develop a long-term career within software support, application analysis, and AI-driven technologies.
Locations
Technical Support Officer Application Support in Farnborough, Hampshire employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer Application Support in Farnborough, Hampshire
✨Tip Number 1
Get to know the company inside out! Research their software solutions and understand how they improve customer experiences. This will help you stand out in interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping users and solving issues, think of examples from your past experiences where you've successfully tackled challenges. Be ready to share these during your chats with potential employers.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or join relevant online communities. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Make sure to highlight your technical skills and customer service experience in your application to catch our eye!
We think you need these skills to ace Technical Support Officer Application Support in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in application software support and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Show Your Passion for Tech: Let us know why you’re excited about working in a tech-focused environment! Share any personal projects or experiences that demonstrate your enthusiasm for software and AI technologies. We love seeing candidates who are genuinely interested in the field.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Plum Personnel
✨Know the Software Inside Out
Before your interview, make sure you familiarise yourself with the company's accountancy software applications. Understanding how they work and their key features will not only impress your interviewers but also help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved customer issues in previous roles. Think about specific scenarios where you turned a frustrated customer into a satisfied one. This will demonstrate your proactive approach to customer service, which is crucial for this role.
✨Brush Up on Your Technical Knowledge
Since the role involves working closely with developers and understanding software development processes, it’s beneficial to have a basic grasp of programming languages like Java. Be ready to discuss any relevant experience you have, even if it's just coursework or personal projects.
✨Engage with the Company’s AI Initiatives
Research the company’s AI chatbot and knowledge base. Think about how you could contribute to improving these systems. Showing that you’re not just interested in the role but also in the company’s future developments will set you apart from other candidates.