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- Tasks: Support users and improve AI knowledge systems in a fully remote role.
- Company: Innovative software company focused on accountancy solutions and customer experience.
- Benefits: Competitive salary, ongoing professional development, and fully remote work.
- Other info: Great opportunity for career growth in a dynamic, AI-focused environment.
- Why this job: Join a tech-savvy team and make a real impact in software support and AI.
- Qualifications: Experience in application support, customer service, and a proactive attitude.
The predicted salary is between 30000 - 30000 £ per year.
About the Role: Our client is an innovative software company specialising in accountancy solutions. They are passionate about delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology. They are now looking for a motivated and technically minded individual to join their team in a customer-focused software support and AI knowledge role.
The Role: This position would suit someone with experience in application software support, customer support, or helpdesk environments who enjoys learning systems, solving problems, and helping users. You will work closely with customers and the development team to support users, handle support enquiries, improve internal knowledge systems, and contribute to the development of the company’s AI chatbot and knowledge base.
- Respond to customer support emails and occasional calls
- Learn and understand the company’s accountancy software applications
- Maintain and update the internal knowledge base and AI chatbot content
- Work alongside developers to improve software functionality and AI responses
- Help ensure customers receive accurate and helpful support information
Requirements:
- Previous experience handling support emails and/or customer calls
- Experience supporting application software or business systems
- Ability to learn new software systems quickly
- A positive, proactive approach to customer service
- Background in IT, Computer Science, Accountancy, or similar
- Familiarity with software applications or SaaS platforms
- Understanding of software development processes
- Exposure to Java or other programming languages would be beneficial
Additional Information:
- Fully remote working
- Opportunity to grow within a software and AI-focused business
- Ongoing professional development
- Competitive salary and benefits
This is an excellent opportunity for someone looking to develop a long-term career within software support, application analysis, and AI-driven technologies.
Locations
Support Officer - Technical Services in Farnborough, Hampshire employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer - Technical Services in Farnborough, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Understand their software solutions and think about how your skills can help improve customer experiences. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about supporting users and solving issues, brush up on common technical problems and how to address them. Maybe even role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen to be part of our innovative culture.
We think you need these skills to ace Support Officer - Technical Services in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application software support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your background in IT or accountancy makes you a great fit for our team. Keep it friendly and engaging!
Show Off Your Technical Skills: If you’ve got experience with software applications or programming languages like Java, make sure to mention it! We love tech-savvy candidates who can learn quickly and contribute to our AI knowledge base.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Plum Personnel
✨Know the Software Inside Out
Before your interview, make sure you familiarise yourself with the company's accountancy software applications. Understanding how they work and their key features will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved technical issues in previous roles. Whether it was through customer support or helpdesk environments, demonstrating your ability to troubleshoot and resolve problems will highlight your suitability for the role.
✨Emphasise Your Customer Service Approach
Since this role is customer-focused, be ready to discuss your approach to providing excellent customer service. Share specific instances where you went above and beyond to assist a user or improve their experience with a product.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s plans for their AI chatbot or how they gather user feedback. This shows your genuine interest in the role and the company’s future.