Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users and improve knowledge systems while collaborating with developers.
- Company: Innovative software company focused on accountancy solutions.
- Benefits: Fully remote work, competitive salary, and ongoing professional development.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer support and AI technologies.
- Qualifications: Experience in application support and strong problem-solving skills.
The predicted salary is between 30000 - 30000 £ per year.
About the Role: Our client is an innovative software company specialising in accountancy solutions. They are passionate about delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology. They are now looking for a motivated and technically minded individual to join their team in a customer-focused software support and AI knowledge role.
The Role: This position would suit someone with experience in application software support, customer support, or helpdesk environments who enjoys learning systems, solving problems, and helping users. You will work closely with customers and the development team to support users, handle support enquiries, improve internal knowledge systems, and contribute to the development of the company’s AI chatbot and knowledge base.
Key Responsibilities- Respond to customer support emails and occasional calls
- Learn and understand the company’s accountancy software applications
- Investigate user issues and provide effective solutions
- Analyse customer feedback and identify recurring problems or improvement areas
- Maintain and update the internal knowledge base and AI chatbot content
- Work alongside developers to improve software functionality and AI responses
- Help ensure customers receive accurate and helpful support information
- Previous experience handling support emails and/or customer calls
- Experience supporting application software or business systems
- Strong communication and problem-solving skills
- Ability to learn new software systems quickly
- Good analytical and organisational skills
- A positive, proactive approach to customer service
- Background in IT, Computer Science, Accountancy, or similar
- Familiarity with software applications or SaaS platforms
- Knowledge of AI/chatbot technologies
- Understanding of software development processes
- Exposure to Java or other programming languages would be beneficial
- Fully remote working
- Supportive and collaborative environment
- Opportunity to grow within a software and AI-focused business
- Ongoing professional development
- Competitive salary and benefits
This is an excellent opportunity for someone looking to develop a long-term career within software support, application analysis, and AI-driven technologies.
Locations
IT SUPPORT AND KNOWLEDGE BASE SPECIALIST in Farnborough, Hampshire employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT AND KNOWLEDGE BASE SPECIALIST in Farnborough, Hampshire
✨Tip Number 1
Get to know the company inside out! Research their software solutions and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Think of common issues users might face with accountancy software and how you would resolve them. Being prepared with examples can really impress during interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or join relevant groups. This could give you insider tips and even a foot in the door for your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to be part of the team!
We think you need these skills to ace IT SUPPORT AND KNOWLEDGE BASE SPECIALIST in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in application software support and customer service. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, share specific examples of how you've tackled user issues or improved processes in previous roles. We love seeing candidates who can think on their feet and provide effective solutions.
Highlight Your Tech Savvy: Mention any familiarity you have with software applications, SaaS platforms, or even AI technologies. We’re keen on candidates who can quickly learn new systems and contribute to our knowledge base.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. We can’t wait to hear from you!
How to prepare for a job interview at Plum Personnel
✨Know the Software Inside Out
Before your interview, make sure you have a solid understanding of the company's accountancy software applications. Familiarise yourself with their features and common user issues. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were. This will demonstrate your analytical skills and proactive approach to customer service.
✨Communicate Clearly and Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. This will highlight your ability to convey complex information in an understandable way, which is crucial for supporting users.
✨Express Your Enthusiasm for AI and Technology
Since the role involves contributing to the development of an AI chatbot and knowledge base, express your enthusiasm for technology and learning new systems. Share any relevant experiences you have with AI or software development, as this will align with the company's innovative spirit and show you're a great fit.