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- Tasks: Join our team to process customer orders and provide top-notch support.
- Company: Plum Personnel is a local consultancy dedicated to exceptional customer service.
- Benefits: Enjoy flexible part-time hours with potential for permanent placement.
- Why this job: Be part of a friendly team that values diversity and customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: This role offers a chance to grow within a supportive environment.
Temporary – ongoing £12.57 per hour
Part time – Monday- Friday 9.30am-2.30pm
Are you passionate about providing exceptional customer service and support? We are looking for a dedicated and proactive individual to join a friendly and professional team as a Customer Support Coordinator.
- Efficiently process all customer orders via phone, email etc
- Provide marketing materials and support to internal sales teams and other departments.
- Ensuring the highest level of service, ensuring customer satisfaction at all times
We require you to have:
- Strong communication skills (phone and email)
- Familiarity with Microsoft Office packages and experience of using CRM systems
- Previous experience gained within a customer service environment with strong attention to detail
This is an ongoing temporary assignment with a view of the role going permanent for the right candidate.
Plum Personnel is a local independent consultancy based in Solihull. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised. Your application will be carefully considered in line with the Job Description.
If you are selected we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR.
Customer Support Coordinator employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Plum Personnel's commitment to customer service and diversity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practising common customer service scenarios can help you feel more confident when handling inquiries.
✨Tip Number 3
Gain a solid understanding of Microsoft Office and CRM systems. If you have access to these tools, spend some time getting comfortable with their features, as this will be crucial in your role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and strong communication skills. Use specific examples that demonstrate your ability to handle customer orders efficiently and ensure satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your familiarity with Microsoft Office and CRM systems, and explain how your previous experience makes you a great fit for the role.
Highlight Relevant Skills: In your application, emphasise your attention to detail and any relevant achievements in previous customer service roles. This will help you stand out as a proactive candidate who aligns with the company's values.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and reinforces your enthusiasm for the role.
How to prepare for a job interview at Plum Personnel
✨Showcase Your Communication Skills
As a Customer Support Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully resolved customer issues.
✨Familiarise Yourself with CRM Systems
Since familiarity with CRM systems is a requirement, make sure you understand how these systems work. If you have experience with specific platforms, be ready to discuss how you used them to enhance customer service or streamline processes.
✨Emphasise Your Attention to Detail
Attention to detail is crucial in customer support roles. Prepare to discuss situations where your attention to detail made a difference, whether it was catching an error in an order or ensuring that customer queries were handled accurately.
✨Demonstrate Your Passion for Customer Service
The role requires a passion for providing exceptional customer service. Share your motivation for wanting to help customers and how you go above and beyond to ensure their satisfaction. This will show your potential employer that you align with their values.
