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- Tasks: Join our team as a Customer Service Advisor, handling queries and providing support via phone and email.
- Company: We're a friendly optical company based in Tyseley, Birmingham, dedicated to exceptional customer service.
- Benefits: Enjoy hybrid working, generous annual leave, healthcare, and a quarterly bonus scheme.
- Why this job: This role offers a dynamic environment with opportunities for growth and a focus on teamwork.
- Qualifications: Previous customer service experience and optical knowledge are essential; strong communication skills are a must.
- Other info: This is a 12-month maternity cover position with a commitment to equality and diversity.
The predicted salary is between 20400 - 30600 £ per year.
Customer Service Representative – 12 month maternity cover
Tyseley, Birmingham
Full Time: 37.5 hours
£25,500 + excellent benefits
Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same?
We’re looking for an Optical Customer Service Representative to join our friendly, professional team to cover maternity leave. You’ll be the first point of contact for customers, providing exceptional service via phone and email. Whether it’s answering product queries, resolving delivery issues, or managing orders, you’ll take ownership and deliver efficient, accurate support. You will require a level of Optical knowledge/exposure.
- Handle inbound customer queries with professionalism and care
- Provide real-time support on orders, pricing, deliveries, stock, and promotions
- Accurately log interactions in our CRM and follow up where needed
- Work closely with internal teams (logistics, quality, production) to resolve issues
We need you to have:
- Previous customer service and optical exposure (essential), this can be from retail or office based
- Strong communication skills and a friendly, solutions-focused approach
- Excellent attention to detail and ability to multitask under pressure
- Confident IT and CRM system skills
In return the company offers:
- Hours: 37.5 per week (1 in 4 Saturdays, and 1 in 8 Sundays required with time off in lieu)
- Hybrid working – 3 days in the office, 2 days from home (after 3 month probation)
- Benefits - Up to 5% pension contribution, Healthcare, Share scheme, Free Eye Test - Up to 5 glasses/frames, Quarterly bonus Scheme, 33 days annual leave including bank holidays, End of year bonus
If you feel you have the relevant skills and experience and are able to commit to a 12 month contract, please get in touch asap.
The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.
Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.
You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.
If you have previously registered with us and are interested in the role, please do not hesitate to contact us directly.
Customer Service Advisor (Optical) employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Optical)
✨Tip Number 1
Familiarise yourself with common optical products and terminology. This knowledge will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you for handling various customer interactions, ensuring you can maintain a friendly and solutions-focused approach.
✨Tip Number 3
Get comfortable with CRM systems by exploring free online tutorials or demos. Being confident in using these tools will set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This information can be invaluable during interviews and help you tailor your approach.
We think you need these skills to ace Customer Service Advisor (Optical)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in the optical field. Use specific examples that demonstrate your ability to handle queries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the optical industry. Mention how your skills align with the job requirements and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, attention to detail, and ability to multitask under pressure. These are key attributes the company is looking for in a candidate.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Plum Personnel
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Optical Knowledge
Since the role requires some level of optical knowledge, be prepared to discuss any relevant experience you have in this area. Brush up on common optical terms and products, and be ready to explain how your background can benefit the team.
✨Highlight Your Multitasking Skills
The job involves handling multiple queries and tasks simultaneously. During the interview, provide examples of how you've successfully managed competing priorities in previous roles, showcasing your ability to stay organised and efficient under pressure.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the company and the role. Ask about the team dynamics, training opportunities, or how success is measured in the position. This not only helps you gather information but also demonstrates your proactive approach.
