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- Tasks: Support customers via chat, text, email, and phone while delivering top-notch service.
- Company: Join a thriving family business with a friendly and professional atmosphere.
- Benefits: Gain valuable experience in customer service and work in a supportive team.
- Why this job: Be the hero for customers, solving their issues and making their day better.
- Qualifications: Customer service experience and a positive, can-do attitude are essential.
- Other info: Own transport required due to rural location; great opportunity for career growth.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a Customer Service professional to join our well-established, successful and expanding family business based in a rural location; therefore, own transport is essential. They are seeking exceptional people to join their team in a professional and friendly working environment.
You will be providing support, handling a high volume of enquiries via online chat, text, e-mail and phone whilst delivering exceptional Customer Service. You will be a natural communicator who prides themselves on their Customer Service skills and thrives on engaging with customers to help resolve any issues.
Responsibilities- Provide support and handle a high volume of enquiries via online chat, text, e-mail and phone while delivering exceptional customer service.
- Engage with customers to resolve issues and ensure a positive customer experience.
- Experience gained in customer service with a true 'can-do' attitude and strong work ethic.
- Seeking an opportunity within a friendly office environment.
- Plenty of initiative, tech savvy and good problem solver.
Ambitious to join an exciting, well-respected and thriving organisation? This could be the role you are seeking!
Our client is a forward-thinking family-owned business and you will play a key role in the team, being the main point of contact for their valued customers.
How to ApplyIf you are proud of your commitment to being a service-led individual with a passion for building relationships, please get in touch ASAP. Interested to find out more? Please respond without delay to be considered for this role.
Customer Service Advisor employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries via chat, email, and phone, try role-playing with a friend. This will help you feel more confident when it comes to engaging with customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your 'can-do' attitude during interviews.
✨Tip Number 4
Follow up after your application! A quick message expressing your enthusiasm for the role can set you apart. Remember, we’re all about building relationships, so don’t hesitate to reach out!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your 'can-do' attitude!
Be Yourself!: We’re looking for genuine people who can connect with our customers. Don’t be afraid to let your personality shine through in your written application. A friendly tone can go a long way in making a great first impression!
Tailor Your Application: Take a moment to read the job description carefully and tailor your application accordingly. We love it when candidates align their skills and experiences with what we’re looking for, so make it clear why you’d be a perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our family business!
How to prepare for a job interview at Plum Personnel
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the customer service industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, demonstrate your ability to engage and connect with others. Use clear and concise language, and don’t hesitate to share examples of how you've successfully resolved customer issues in the past.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss specific situations where you’ve had to use your problem-solving skills or your 'can-do' attitude. This will help you illustrate your experience and fit for the role.
✨Ask Thoughtful Questions
At the end of the interview, make sure to ask insightful questions about the company culture, team dynamics, or what success looks like in this role. This shows that you’re not just interested in any job, but specifically in contributing to their team and making a positive impact.
