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- Tasks: Manage customer orders and handle queries via phone, email, and web.
- Company: Join a forward-thinking international company with a friendly team.
- Benefits: Enjoy competitive pay, parking, and a full-time schedule with a one-hour lunch.
- Why this job: Great opportunity to develop professionally in a respected organization focused on service.
- Qualifications: Experience in order processing and excellent communication skills required.
- Other info: Immediate start for a temporary 12-month contract; apply ASAP!
Administrator/ Sales Order processing Shirley, Solihull Immediate start – Temporary ongoing with a view to a permanent opportunity Full Time 8.30am – 5pm (one hour lunch) £12.30 – £12.56 per hour dep on exp + parking We are currently seeking an Administrator/Sales Order Processor with strong attention to detail to manage Customer Orders. Our client is a forward-thinking international company and they are seeking an experienced Order Processor to join their friendly and professional team. You will be processing customer orders being the main point of contact and dealing with any queries or enquiries, offering excellent service throughout. * Dealing with all customer orders via phone, email and web contact – ensuring all details are correct * Updating the information onto the system and making sure any anomalies are dealt with * Offering help with products and services, dealing with credits and returns We require you to have:- * Experience in an order processing environment * Have excellent communication skills with high attention to detail? * Experience gained in customer service and possess a true ‘can-do’ attitude and strong work ethic and commitment? If you are ambitious to develop professionally in an exciting, well-respected and thriving organisation If you are proud of your commitment to being a service led individual with a \”Right first time\” attitude– please get in touch ASAP. Plum Personnel is a local independent consultancy based in Solihull. We are totally committed to customer service and the principles of diversity in the workplace. Our selection process is always based on your relevant skills, potential and achievements for the role advertised. Your application will be carefully considered in line with the Job Description. If you are selected we will notify you within 48-hours of your application. If you do not hear from us it means you have not been successful on this occasion and we will not retain your details in line with GDPR
Customer Service Administrator employer: Plum Personnel
Contact Detail:
Plum Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure to familiarize yourself with common order processing software and tools. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've handled customer queries or issues in the past. Highlighting your problem-solving skills and attention to detail will show that you have the right mindset for this role.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your personal values with theirs during the interview can demonstrate your commitment to their service-led approach.
✨Tip Number 4
Practice your communication skills, especially over the phone and via email. Since you'll be the main point of contact for customers, showcasing your ability to communicate clearly and effectively is crucial.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Administrator position. Highlight key responsibilities and required skills, such as attention to detail and communication skills, to tailor your application accordingly.
Craft a Tailored CV: Update your CV to reflect relevant experience in order processing and customer service. Emphasize your 'can-do' attitude and any specific achievements that demonstrate your commitment to excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly your experience in handling customer orders and resolving queries effectively.
Double-Check Your Application: Before submitting, review your application for any errors or omissions. Ensure that all information is accurate and that you have included all necessary documents, as attention to detail is crucial for this role.
How to prepare for a job interview at Plum Personnel
✨Show Your Attention to Detail
Since the role requires strong attention to detail, be prepared to discuss specific examples from your past experiences where you successfully managed customer orders or handled data accurately.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your communication skills by practicing how you would handle common customer queries. Use clear and concise language, and be ready to explain how you ensure customer satisfaction.
✨Emphasize Your 'Can-Do' Attitude
The company values a positive attitude. Share stories that highlight your proactive approach to problem-solving and how you've gone above and beyond to assist customers in previous roles.
✨Familiarize Yourself with the Company
Research the company and its services before the interview. Understanding their values and operations will help you align your answers with what they are looking for in a candidate.
