At a Glance
- Tasks: Deliver exceptional customer experiences and manage international shipments.
- Company: Join a respected global market leader in Birmingham City Centre.
- Benefits: £30,000 salary, 10% bonus, 25 days holiday, and health cash plan.
- Other info: Hybrid working potential after training and excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a global impact in customer service.
- Qualifications: Strong customer service skills and knowledge of import/export processes.
Are you passionate about delivering exceptional customer experiences on a global scale? We’re looking for a proactive, solutions-driven Customer Experience Specialist to join a team and support customers across the Middle East & African region. This is a fast-paced role and you will take responsibility for the customer from point of order to delivery. From managing complex international shipments and export compliance to building strong customer relationships.
Working in this role, you will be:
- Delivering a first-class customer experience across all communication channels
- Managing and monitoring customer orders, pricing, quotations, and fulfilment
- Coordinating high-volume international logistics and export documentation
- Building strong relationships with customers and international colleagues
- Identifying opportunities to support sales growth and cross-selling initiatives
What We’re Looking For:
- Strong customer service and order management experience
- Knowledge of international import/export processes and logistics
- Excellent communication and relationship-building skills
- A proactive mindset with strong attention to detail
- Previous experience of working with CRM systems
It’s a fabulous company and you will be rewarded with an excellent benefits package including: 10% bonus potential, defined contribution pension plan – employer contribution 6%, 25 days holiday increasing to 27 after 5 years’ service, Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months service. Health Cash Plan – standard benefits covered by the company but also opportunity to upgrade benefits at employee cost. Death in service benefit – x4 annual salary. There is potential for hybrid working after initial training period of minimum of 3 months.
If you feel you have the relevant skills and experience and want to work for a well-respected global market leader, please get in touch ASAP.
The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.
Customer Service in Birmingham employer: Plum Personnel
Join a dynamic team in Birmingham City Centre where your passion for exceptional customer service will be rewarded with a competitive salary and an outstanding benefits package. With opportunities for hybrid working, a strong focus on employee growth, and a commitment to diversity and inclusion, this role offers a meaningful career path in a globally respected company that values your contributions and fosters a collaborative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you can showcase your experience with international logistics and relationship-building during the chat.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service in Birmingham
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences! Use your application to highlight any relevant experiences that showcase your proactive approach and solutions-driven mindset.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, especially in international logistics and customer service.
Highlight Relevant Experience:Don’t forget to mention your experience with CRM systems and any knowledge of import/export processes. This will help us understand how you can hit the ground running in this fast-paced role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Plum Personnel
✨Know Your Stuff
Make sure you brush up on international import/export processes and logistics. Familiarise yourself with common terms and practices, as well as the specific challenges faced in the Middle East & African region. This will show your potential employer that you're not just passionate about customer service, but also knowledgeable about the industry.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with customers and colleagues, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully resolved customer issues or collaborated with a team. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Highlight Your Proactive Mindset
This position requires a proactive approach, so come ready with examples of how you've taken initiative in previous roles. Whether it’s identifying opportunities for sales growth or streamlining processes, showing that you can think ahead and act decisively will set you apart from other candidates.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the company culture, or how success is measured in this role. This not only shows your interest in the position but also helps you determine if it's the right fit for you.
