IT Support Specialist — Hybrid Work & Stock Options

Hey! We’re Plum, your smart saving and investing app on a mission to help grow money for life. Whether you’re stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum’s got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI – that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more. That’s all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we’re looking for more brilliant people to join us on our journey.

As a Junior IT Specialist, you will play a vital role in maintaining the health and reliability of Plum’s daily IT operations. Working closely under the guidance of our Senior IT Administrator, you will be the "boots on the ground" ensuring our team stays productive and our systems remain secure. You’ll handle essential technical support, manage the lifecycle of our hardware and software, and contribute to the successful rollout of new IT projects. This role is perfect for a proactive problem-solver who enjoys hands-on troubleshooting and has a few years of experience while looking to grow their technical expertise in a global environment.

• End-User Support & Provisioning: Execute the end-to-end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum’s standards.
• Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues.
• Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures.
• System & Network Maintenance: Regularly monitor system and network performance tools; troubleshoot connectivity issues and escalate complex outages to the Senior IT Administrator when necessary.
• Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses.
• Documentation: Maintain a strict "document everything" policy, ensuring every system change or upgrade.
• Identity & Access Management (IAM): Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews.
• Security & Documentation Support: Assist in day-to-day security operations by applying patches and system hardening guidelines; maintain clear, up-to-date documentation for IT processes.
• Compliance Adherence: Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements.

• Cloud Productivity & Mail: Google Workspace (Admin Console, Gmail, Drive, Calendar)
• Communication: Slack
• Project & Documentation: Atlassian (Jira), Google Workspace, Notion
• Network: Fortigate, Ubiquiti (UniFi)
• MDM/Directory: JumpCloud (Preferred)

• Bachelor's degree in Information Technology or a related field.
• Bonus points for industry-recognised certifications.
• At least 2-3 years of hands-on experience in an IT support role.
• Deep understanding of IT principles, standards, and best practices.
• Sharp analytical and problem-solving skills to tackle IT challenges.
• Team player with the ability to collaborate across departments.
• Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders.
• Capacity to effectively prioritise and oversee multiple projects concurrently.

• Own part of the company you're helping grow through stock options.
• Private health insurance.
• Annual training budget.
• Plum Premium for free.
• Competitive referral scheme.
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus.
• Team breakfasts and team lunches.
• 25 days holiday + bank holidays.
• 45 work-from-anywhere days to give you flexibility to work your way.
• 2 weeks sabbatical after 4 years to take the break you deserve.
• Enhanced parental leave.
• 1 paid volunteering day annually.
• Annual team trip to a surprise destination!
• A fun, inclusive company culture.

If you think this sounds like you, don’t hesitate to get in touch!

Thanks, Plum Team 💜

*Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.