Conveyancer / Case Handler

Conveyancer / Case Handler – New Build Team

Location: Teesside, TS18 3DB (office-based for first 3 months, then hybrid: 2 days office, 3 days WFH)

Hours: Full-time, Mon–Fri, 9:00–17:00

Salary: up to £30k base + competitive uncapped bonus (£8k+ once established)

Join our supportive, sociable and ambitious New Build team as a Case Handler. You’ll manage your own varied caseload of conveyancing transactions from instruction to completion – with tailored support, bonus schemes that reward your results, and the work‑life balance of hybrid working.

What You’ll Do:

• Manage a caseload of New Build transactions from start to finish
• Liaise with clients, developers, solicitors, and other stakeholders to ensure seamless communication.
• Prepare and review legal documents and correspondence.
• Build strong relationships with developers through excellent service.
• Maintain accurate and up-to-date records of all transactions on our CMS.
• Provide exceptional customer service, promptly addressing client queries/concerns.
• Work to exchange and revenue targets with a focus on five-star client feedback

What We’re Looking For:

• Experience supporting conveyancing transactions – we are open to applications from experienced Case Handlers, Conveyancing Assistants looking to step up, those from Estate Agent/Mortgage backgrounds with a good understanding of the conveyancing process.
• Hands‑on experience with:
• Source of Funds checks (reviewing bank statements, conducting checks directly)
• Searches and sale enquiries (confident in writing up reports, not just ordering)
• Strong communication and relationship‑building skills
• Excellent telephone manner – confident in explaining the conveyancing process to clients and building and managing relationships with developers
• Organised, detail‑oriented, and solutions‑focused
• Familiar with case management systems (Proclaim a plus)
• Passionate about delivering great service and achieving results

What You’ll Get in Return:

• A supportive, structured 6‑month onboarding programme that combines classroom/MS Teams training with a gradual build‑up of real‑life casework – giving you the tools, confidence, and hands‑on support to thrive from day one.
• Competitive quarterly bonus: our case handlers typically earn an average of £8‑10k p/a once established, bonus is uncapped and based on your personal performance
• Study support options (employer‑funded after 12 months) and ongoing training
• Long‑term development opportunities and progression pathways into senior roles
• 22 days holiday (rising to 25) + Bank Holidays, with buy/carry over options
• Employee benefits: death in service, EAP, counselling, and salary sacrifice (tech, nursery fees, gym, cycle, car)
• Extras: free conveyancing, mortgage advice, staff discounts

Why PLS?

We’re a fast‑growing, modern law firm where people come first. We value individuality, invest in development, and foster a genuinely supportive culture. Join a team where you can grow, be yourself, and make your mark.

Ready to take the next step in your conveyancing career? Apply today!