Head of Account Management in London

Head of Account ManagementEvident is an intelligence platform that benchmarks and tracks AI adoption across the financial services sector. Our mission is to accelerate the adoption of AI across the sector by creating the most complete, unbiased and transparent public benchmarks of AI capability.Since the launch of our flagship product in January 2023, the has rapidly become the global standard benchmark for AI maturity in financial services.**Why join us:**If you are interested in advancing your career at a fast-growing, innovative and impact-driven company, you can read about and. Our commitments to diversity and inclusion are set out at the end of this job description.**The Role**We are looking for a collaborative and energetic Head of Account Management to lead our account management function and shape how we retain, grow and support a portfolio comprising some of the world's largest financial institutions. Working principally with C-suite and VP-level stakeholders, you'll build trusted strategic relationships, maximise client engagement and play a central role in achieving our ambitious revenue targets.You'll work closely and cross-functionally with our Commercial, Product and Client Delivery teams to ensure client priorities are understood and translated into action. Combining strategic leadership with hands-on ownership of key relationships, you'll bring structure and consistency to the client journey, oversee the delivery of key commitments and ensure an exceptional end-to-end customer experience as our client base grows.**Key Responsibilities*** Leading the management of a portfolio of strategic clients - acting as a senior point of contact, cultivating trusted relationships and maximising engagement across each account.* Establishing a clear account management approach and operating rhythm that supports consistently high standards as our client portfolio grows.* Overseeing progress against client deliverables, proactively addressing risks and ensuring commitments are fulfilled to a high standard and within agreed timelines.* Developing a deep understanding of Evident's solutions and market proposition to engage credibly with senior client stakeholders and identify where we can deliver additional value. Cultivating a reasonable level of subject matter expertise on AI in financial services to build credibility* Championing the voice of the client internally, ensuring client feedback, usage insights and emerging needs inform product development.* Coordinating access to Evident's subject-matter experts and analysts, ensuring complex client requirements and queries are resolved effectively.* Owning renewal strategy across the client portfolio in collaboration with our Client Delivery team, using customer data and account insight to strengthen retention.* Identifying and progressing expansion opportunities, working cross-functionally to convert client needs into sustainable revenue growth.* Maintaining an accurate rolling forecast and providing clear reporting on renewals, account health, risks and growth opportunities.**Core Skills*** A proven track record of managing complex enterprise accounts and building trusted relationships with senior stakeholders, gained within SaaS, information services, consulting or a similarly client-focused environment.* Demonstrated success in delivering against retention and growth targets across a portfolio of high-value clients.* Strong commercial judgement, with the ability to develop account, renewal and expansion strategies informed by customer insight and data.* Significant experience working cross-functionally and aligning multiple internal teams around shared client and commercial outcomes.* Excellent interpersonal and communication skills, with the credibility to influence senior stakeholders and a commitment to delivering an exceptional customer experience.* A structured, process-driven mindset, with the ability to turn successful approaches into repeatable playbooks and scalable ways of working.**Nice to have*** Experience selling to financial services clients.* Experience using a sales CRM (e.g. Hubspot).* Experience working within a start-up / scale-up.If you do not fulfil all requirements in the job description, we encourage you to submit your application nonetheless.**Benefits*** Share options: we offer all employees share options over a 4 year vesting period* Holidays: 28 days of holiday + public bank holidays* Flexible working: 3-4 days per week in our Central London office, 1-2 days remote* Learning & development budget: £1000/year* Pension* Private health insurance**Our commitments to diversity and inclusion*** Evident is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating all forms of discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.* During our recruitment process, you will not be discriminated against for any of the following reasons: race (including colour, nationality, ethnic and national origin), age, disability, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, religion or belief, sex or sexual orientation. If you need us to make certain changes (known as reasonable adjustments) to make sure you are not disadvantaged during the recruitment process, you should contact us as soon as possible.* We strive to create a working environment free of bullying, harassment, victimisation and discrimination, promote dignity and respect for all, and value and recognise individual differences and the contributions of all staff.* We are index experts. Our Co-Founders Alexandra Mousavizadeh and Annabel Ayles have more than 30 years of experience building complex indices that drive positive change in the world* We are building a cutting edge research team that uses the latest techniques in machine learning to build faster and better data collection and analysis tools* We've been backed by some of the world's leading tech investors, including the backers of Revolut and the tech commentator Scott Galloway* We're working with some of the world's largest banks, helping them shape their AI strategies impacting millions of customersAI disclaimerThis application process may use AI-enabled systems to support candidate evaluation based on factors such as experience, technical skills, and qualifications. All processing is carried out in accordance with applicable data protection, AI governance, and labour laws. Human oversight is maintained at all stages, and final hiring decisions are made by people. Personal data submitted as part of this application is not used to train AI models.
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