At a Glance
- Tasks: Join Klarna to tackle fraud with hands-on casework and improve operational processes.
- Company: Klarna, a leading fintech company focused on innovation and excellence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enhance your career in a fast-paced setting.
- Why this job: Make a real impact in fraud prevention while developing your analytical skills.
- Qualifications: 3+ years in fraud operations with strong analytical and communication skills.
The predicted salary is between 86312 - 98395 € per year.
As a Fraud Operations Specialist, you will be a key contributor to Klarna’s fraud operations, combining hands-on casework with continuous improvement of how fraud is managed across the organization. You will work across consumer and partner fraud, handling cases with accuracy and consistency while maintaining deep operational expertise that supports the team as an internal centre of excellence. In this position, you will identify inefficiencies, escalate risks, and contribute to improving processes, tooling, and ways of working. You will collaborate with internal teams and vendor partners, validate operational changes through hands-on casework, and share insights that strengthen fraud prevention, detection, and investigation strategies.
Who you are
- At least 3 years of experience in fraud operations within fintech, payments, or a similar environment
- Strong understanding of fraud typologies across consumer and/or partner fraud
- Experience handling cases end-to-end with a high level of accuracy and consistency
- Ability to identify operational gaps, inconsistencies, and risks, and proactively raise them
- Experience working with fraud tooling and case management systems across automated and manual workflows
- Analytical mindset, with the ability to identify patterns and translate them into actionable insights
- Clear communicator, able to document processes, decision rationale, and share insights with stakeholders
- Self-directed and reliable, with the ability to manage workload and adapt in a fast-changing environment
Awesome to have
- Experience working with outsourced vendor operations, including quality monitoring and feedback loops
- Experience contributing to SOP creation, maintenance, and operational documentation
- Experience participating in calibrations, quality checks, or training initiatives
- Exposure to cross-functional collaboration with product, compliance, or risk teams
- Relevant certification such as CFE (Certified Fraud Examiner) or equivalent
Please include a CV in English.
Fraud Operations Specialist employer: PLP Group
Klarna is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London, offering competitive salaries and comprehensive benefits. As a Fraud Operations Specialist, you will not only engage in meaningful work that directly impacts fraud prevention but also have access to continuous professional development opportunities, ensuring your growth within a forward-thinking fintech environment. Join us to be part of a collaborative team that values innovation and empowers you to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech and fraud operations space on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in fraud operations. Use real examples of how you’ve tackled fraud cases or improved processes. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Ace the interview! Research common interview questions for fraud operations roles and practice your responses. Be ready to discuss your analytical mindset and how you've identified operational gaps in the past. Confidence is key, so rehearse until you feel like a pro!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Tailor your application to reflect your understanding of the role and how your experience aligns with what we’re looking for. Let’s get you on board!
We think you need these skills to ace Fraud Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Operations Specialist role. Highlight your experience in fraud operations, especially within fintech or payments, and showcase any relevant achievements that demonstrate your analytical mindset and operational expertise.
Showcase Your Skills:In your application, clearly outline your skills related to fraud typologies and case management systems. Use specific examples to illustrate how you've identified operational gaps or improved processes in your previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language to communicate your experiences and insights, making it easy for us to see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at PLP Group
✨Know Your Fraud Typologies
Make sure you brush up on the different types of fraud, especially those relevant to consumer and partner fraud. Being able to discuss specific examples and how you've handled them in the past will show your expertise and understanding of the field.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing how you've identified patterns in fraud cases before. Bring examples of how you've translated these insights into actionable strategies that improved processes or reduced risks.
✨Familiarise Yourself with Tools
Since you'll be working with fraud tooling and case management systems, it’s crucial to be familiar with the tools used in the industry. If you have experience with specific systems, be ready to talk about how you’ve used them effectively in your previous roles.
✨Communicate Clearly
As a Fraud Operations Specialist, clear communication is key. Practice articulating your thought process and decision-making rationale. Be prepared to explain how you document processes and share insights with stakeholders, as this will highlight your collaborative skills.
