At a Glance
- Tasks: Lead and optimise fraud operations while managing a team of specialists.
- Company: Join Klarna, a leading fintech company revolutionising the payments landscape.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborate with cross-functional teams and external vendors for optimal performance.
- Why this job: Make a real impact in fraud prevention and shape operational excellence.
- Qualifications: 5+ years in fraud operations with strong leadership and process improvement skills.
The predicted salary is between 86312 - 98395 € per year.
As Fraud Operations Lead, you sit at the intersection of operational execution and fraud intelligence, shaping how fraud operations evolve as Klarna scales. You are responsible for improving how teams, processes, and tools work together to deliver efficient, high-quality outcomes across consumer and partner fraud. This position combines leadership with hands-on expertise, ensuring strong ownership of operational quality while continuously advancing how work is performed.
What you will doYou will own and evolve Klarna’s fraud operations framework, leading a team of specialists while maintaining hands-on involvement to ensure strong process understanding and quality. You will work closely with external vendors while retaining internal expertise, enabling the team to validate workflows, support during operational peaks, and continuously improve performance. By identifying inefficiencies and optimizing processes, you will increase consistency and effectiveness across operations. You will act as the bridge between fraud operations and the broader fraud function, including prevention, detection, and investigation, ensuring that operational insights inform strategy and that evolving priorities are translated into scalable processes.
Who you are- 5+ years of experience in fraud operations within fintech, payments, or a similar environment
- Proven experience managing teams while contributing to hands-on operational work
- Strong experience in process improvement, with the ability to identify inefficiencies and implement scalable solutions
- Familiarity with fraud tooling, case management systems, and both manual and automated workflows
- Data-driven mindset with experience defining KPIs and using insights to guide decisions
- Ability to collaborate effectively with cross-functional stakeholders including Product, Tech, Risk, and Compliance
- Experience working with external vendors, including performance monitoring and relationship management
- Strong communication skills with the ability to engage stakeholders at different levels
- Certification such as Certified Fraud Examiner (CFE) or equivalent
- Experience in outsourcing or vendor-managed operations environments
- Exposure to fraud prevention, detection, or investigation functions
- Experience influencing tooling or automation improvements
- Background in scaling operations in a high-growth environment
Fraud Operations Lead employer: PLP Group
Klarna is an exceptional employer that fosters a dynamic and inclusive work culture, particularly in the vibrant city of London. As a Fraud Operations Lead, you will benefit from competitive compensation, opportunities for professional growth, and the chance to lead innovative fraud operations while collaborating with cross-functional teams. With a strong emphasis on employee development and a commitment to operational excellence, Klarna provides a rewarding environment for those looking to make a meaningful impact in the fintech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Operations Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech and fraud operations space. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in process improvement and team management. When you get that interview, use real examples to demonstrate how you've tackled inefficiencies and driven results.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your background in fraud operations aligns with their goals.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your hands-on expertise and leadership skills in fraud operations. Let’s get you that dream job!
We think you need these skills to ace Fraud Operations Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Operations Lead role. Highlight your experience in fraud operations, team management, and process improvement. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved processes or led teams effectively. This helps us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication that gets to the heart of your experience.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at PLP Group
✨Know Your Fraud Operations Inside Out
Make sure you have a solid understanding of fraud operations, especially in fintech. Brush up on the latest trends and tools used in the industry, as well as any specific processes that Klarna employs. This will show your potential employer that you're not just familiar with the basics but are genuinely invested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your hands-on approach and how you've improved operational quality. Be ready to discuss specific instances where your leadership made a difference, especially in high-pressure situations.
✨Demonstrate Your Data-Driven Mindset
Since this role requires a data-driven approach, come prepared with examples of how you've used KPIs to guide decisions in previous roles. Discuss any tools or methodologies you've employed to analyse data and improve processes, as this will resonate well with the interviewers.
✨Engage with Cross-Functional Collaboration
Be ready to talk about your experience working with different teams, such as Product, Tech, and Compliance. Share specific examples of how you've collaborated effectively with stakeholders at various levels, and how those interactions led to successful outcomes in your previous roles.
