At a Glance
- Tasks: Lead product oversight and ensure consumer success in a dynamic financial services environment.
- Company: Join Klarna, a forward-thinking company focused on fair consumer outcomes.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a commitment to equal opportunities.
- Why this job: Make a real impact on consumer experiences while driving compliance and innovation.
- Qualifications: 7+ years in product operations with strong regulatory knowledge and stakeholder management skills.
The predicted salary is between 76491 - 101151 € per year.
As the Klarna UK Product Oversight & Consumer Success Lead, you will oversee all new and existing products and services impacting UK consumers, ensuring product decisions and customer journeys are designed with a strong focus on fair consumer outcomes and compliance with UK regulatory requirements. You will work closely with product managers, operational teams, and senior stakeholders across Klarna to drive the successful delivery of UK-specific product initiatives, maintain robust governance frameworks, and support effective collaboration across multiple domains. In this position, you will lead the development and oversight of Klarna UK’s Consumer Duty framework, policies, and routines, while supporting interactions with regulators and ensuring that product changes align with both business objectives and regulatory expectations. You will also represent Klarna UK in governance forums and contribute to strategic decision-making that supports sustainable growth and positive consumer experiences.
Who you are
- 7+ years of experience working with products, operations, governance, or consumer oversight within financial services, payments, or other regulated industries
- Strong knowledge of UK regulatory requirements and consumer protection frameworks, including Consumer Duty principles
- Experience driving cross-functional initiatives and delivering complex product or operational changes in a fast-paced environment
- Excellent stakeholder management skills with the ability to collaborate effectively across product, compliance, risk, and operational teams
- Strong analytical and problem-solving abilities with experience identifying risks and driving effective resolutions
- Excellent written and verbal communication skills with the ability to explain complex topics clearly to both technical and non-technical audiences
- Bachelor’s degree in Finance, Business Administration, or a related field
Awesome to have
- Experience working directly with UK financial regulators or supporting regulatory interactions
- Understanding of collections, arrears, and forbearance practices within consumer financial services
- Experience developing governance frameworks, policies, and operational routines within regulated environments
- Experience working in international or matrixed organizations with multiple stakeholder groups
- Professional certifications related to risk, compliance, operations, or financial services governance
Please include a CV in English.
Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com.
In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.
Business Operations Manager - Product Oversight & Consumer Success Lead employer: PLP Group
Klarna is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in the heart of London. With a strong commitment to diversity and inclusion, Klarna fosters an environment where innovative ideas thrive, and employees are empowered to make impactful contributions. The company provides competitive compensation packages, comprehensive benefits, and opportunities for professional advancement, making it an ideal place for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager - Product Oversight & Consumer Success Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Klarna or similar companies. A friendly chat can open doors and give you insights that might just help you land that interview.
✨Tip Number 2
Prepare for the interview by researching Klarna’s products and consumer success strategies. Show us you’re not just another candidate; demonstrate your passion for their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled challenges in previous roles. We love hearing about your experiences and how they relate to the position you're applying for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested and keeps you on our radar as we make decisions.
We think you need these skills to ace Business Operations Manager - Product Oversight & Consumer Success Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Business Operations Manager. Highlight your experience in product oversight and consumer success, and don’t forget to showcase your knowledge of UK regulatory requirements.
Showcase Your Skills:Use your written application to demonstrate your strong analytical and problem-solving abilities. Give examples of how you've identified risks and driven effective resolutions in past roles, especially in regulated environments.
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language to explain complex topics, as this will show your excellent communication skills and ability to engage with both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role of Business Operations Manager at Klarna.
How to prepare for a job interview at PLP Group
✨Know Your Regulatory Stuff
Make sure you brush up on UK regulatory requirements and consumer protection frameworks, especially the Consumer Duty principles. Being able to discuss these confidently will show that you understand the landscape and can navigate it effectively.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Highlight your ability to collaborate across different teams, as this is crucial for the Business Operations Manager role. Think of specific instances where your communication made a difference.
✨Demonstrate Analytical Prowess
Be ready to discuss how you've identified risks and implemented solutions in past projects. Use concrete examples to illustrate your problem-solving abilities, as this will resonate well with the interviewers looking for someone who can drive effective resolutions.
✨Align with Klarna's Values
Familiarise yourself with Klarna's mission and values, especially their commitment to consumer success and fair outcomes. During the interview, weave in how your personal values align with theirs, showing that you're not just a fit for the role but also for the company culture.
