Business Systems and Support Administrator

Business Systems and Support Administrator

Ref: VA187 Head Office – Harpenden Full timePermanent

We are seeking a proactive and technically skilled individual to join our Business Support function, with a primary focus on managing, supporting, and developing our business systems. This role is central to ensuring our internal platforms—such as Sugar CRM and Access Financial Operations & Resource Scheduler—are reliable, efficient, and aligned with business needs.

The successful candidate will act as first-line support for all users, logging and managing cases with our software providers and working collaboratively to resolve issues. They will also provide system training (one-to-one or group sessions), develop training materials, and contribute to process improvements.

In addition, the role includes providing streamlined administration support to project managers and operational teams and overseeing the project financial month-end process to ensure deadlines are achieved.

KEY RESPONSIBILITIES

Systems Support & Development

• Act as the first point of contact for business system queries, logging and managing cases with providers, and proactively resolving issues.
• Administer and manage changes in Sugar CRM, ensuring data integrity and effective system use.
• Maintain Access Financial Operations & Resource Scheduler, including user setup and permissions.
• Work closely with the Business Support Manager, technical team, and end users to ensure internal systems operate effectively.
• Provide system training through workshops, one-to-one sessions, or by creating training resources.
• Support the Business Support Manager with ongoing system development and improvement initiatives.
• Identify opportunities to enhance systems and processes, driving efficiencies across the business.
• Assist with producing business reports, particularly from Sugar CRM.

Project & Business Support

• Oversee and coordinate the financial month-end process, ensuring project managers meet deadlines.
• Provide administration support to project managers throughout the project lifecycle (invoicing, purchase orders, accommodation bookings, project closure).
• Support operational teams where required.
• Provide cover for wider Business Support functions during busy periods or staff absence.

OUR BUSINESS

Plowman Craven is a recognised leader in Geospatial Technologies, combining innovation with precision to support clients across the entire asset lifecycle. Trusted by the industry\’s largest developers, property managers, contractors, and engineering firms, we deliver highly accurate data and insights that drive smarter decision-making and improve project efficiency. Our mission is to push the boundaries of possibility, providing market-leading solutions that shape the future of the built environment.

PERSON SPECIFICATION

• Strong IT skills with proven ability to troubleshoot and problem-solve systems and processes.
• Proactive and solutions-focused, with a continuous improvement mindset.
• Ability to build relationships and communicate effectively with both software providers and end users.
• Highly organised, with the ability to prioritise and manage multiple tasks.
• Accuracy and attention to detail in both system management and administration.
• Strong Excel (including formulas) and proficiency in Microsoft Office.
• Willingness and ability to deliver system training to end users.
• Knowledge or experience with The Access Group products.
• Advanced Excel (complex formulas, pivot tables, reporting).
• Experience in database or systems management.
• Experience creating training resources or delivering structured sessions.

Plowman Craven is committed to fostering a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.

Plowman Craven is a great place to work and offers a range of competitive family friendly benefits including:

• 25 Days Annual Leave – increasing to 30 days plus bank holidays
• Performance related bonus
• Salary sacrifice pension contribution scheme
• Travel loans & travel cards (Zone 1+2) for London-based roles
• Access to fleet vehicles
• Life assurance
• Enhanced family friendly benefits
• Social activities organised throughout the year
• Harpenden & London offices
• Employee owned company held in a Trust for the benefit of employees

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Benefits of working at Plowman Craven

Plowman Craven is a great place to work, where we always attract, develop and retain high calibre individuals. From competitive salaries to pensions and career development, let us show you some of the benefits in working for one of the premier surveying companies in the UK.