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For Companies At a Glance
- Tasks: Empower customers to maximise their use of Plotly products and drive successful outcomes.
- Company: Join a dynamic team at Plotly, where innovation meets collaboration.
- Benefits: Enjoy comprehensive health coverage, generous PTO, and stock options.
- Why this job: Shape the future of data analytics while making a real impact.
- Qualifications: Experience in technical customer-facing roles and strong communication skills.
- Other info: Remote-first work culture with opportunities for continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Technical Account Manager role at Plotly. Build Something Extraordinary. Have you ever wanted to create tools that empower people to tell better stories with data? At Plotly, that’s what we’re all about! We combine cutting‑edge technology with a collaborative environment to help data scientists, engineers, and analysts across the world achieve their goals.
As part of our Technical Account Management team, you’ll join a group of exceptional technical experts who love solving tough problems, pushing the boundaries of what’s possible, and making data analytics more accessible for everyone.
Your Role in the Plotly Story
As a Technical Account Manager and member of the Sales organization, you will be the primary point of contact for a group of enterprise customers. You will work cross‑functionally with Customer Success, Product and the Account Executive team to ensure our customers are maximizing the value of Plotly/Dash Enterprise. As our business grows and we support more customers, the TAM team will drive major changes in how we work with customers and how we use our customer data to develop successful, repeatable processes and drive strong customer retention.
Your Responsibilities
- Work closely with customers to understand their business needs and guide their usage of Plotly products.
- Take ownership of relationships with key customers – including enablement, implementation, user adoption, infrastructure needs, and more.
- Fill the gaps between product features and customer needs – through design advice, tool recommendations, hands‑on coding, or whatever else is necessary.
- Drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels.
- Advise customers on best practices, product capabilities, and product roadmap.
- Connect customers with important Plotly resources (e.g., support, product, services).
- Develop and manage customer profiles and metrics.
- Work with our Product team to understand and address customer needs, pain points, and feedback.
What You Bring to the Team
- Prior experience in a technical customer‑facing role (Sales Engineering, Support, Customer Success, Sales, etc.).
- Demonstrated ability to manage competing priorities across a portfolio of customers.
- Strong written and verbal communication skills.
- Executive presence and confidence in communicating with technical, business, and executive stakeholders (including VP & C‑level).
- Strong understanding of data science, analytics, and/or software development workflows.
- Passion for data analytics and creativity in guiding customers to successful outcomes.
- Experience with Python.
- A working knowledge of JavaScript or BI tools (e.g., Tableau/Power BI) is a bonus.
- Ability to travel for customer on‑sites.
Benefits
- Comprehensive health coverage
- Generous PTO
- Parental leave top‑up program
Growth & Future
- Stock options for all full‑time employees
- Learning & Development program
- Work alongside a dedicated team
Flexibility & Community
- Remote‑first work
- Home office support
- Employee‑led DE&I resource group
- Plotly Community Forum
Why You’ll Love it Here
Unleash your creativity and shape the future of data analytics! Founded by innovators and driven by our community of users and customers, we eagerly tackle every challenge, from crafting state‑of‑the‑art UI for seamless data interaction to optimizing our graphing libraries and services for highly reliable performance. Our journey has only begun! We are a tight‑knit and quickly growing team where each member can make an immediate, meaningful impact. We take on complex problems, work hard, and are firm believers in the open‑source mission. At Plotly, you’ll work alongside a diverse team of first‑class engineers, developers, scientists, and builders that challenge the status quo and set a high bar. We encourage each member of our team to explore and expand their skill sets continually, and to approach every problem with curiosity and an open mind. Together, we make it possible for people everywhere to share data and insights that make real impacts in business and around the world.
Plotly is an equal‑opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. If you require any accommodations, please let us know during the application process. Your privacy is important to us. Please take a moment to review our Candidate Privacy Notice. Should you have any concerns, please contact us at privacy@plotly.com.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industries: Technology, Information and Internet
Locations: West Yorkshire, Leeds, United Kingdom.
Technical Account Manager in Leeds employer: Plotly
Contact Detail:
Plotly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Plotly on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by diving deep into Plotly's products. Familiarise yourself with their features and think about how you can help customers maximise their value. Show them you’re not just another candidate; you’re someone who’s genuinely excited about what they do!
✨Tip Number 3
Practice your communication skills! As a Technical Account Manager, you'll need to convey complex ideas clearly. Try explaining technical concepts to a friend or family member who isn’t in the field – if they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Plotly team. Let’s make this happen together!
We think you need these skills to ace Technical Account Manager in Leeds
Some tips for your application 🫡
Show Your Passion for Data: When writing your application, let your enthusiasm for data analytics shine through! Share specific examples of how you've used data to solve problems or drive decisions in previous roles. We love seeing candidates who are genuinely excited about empowering others with data.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Technical Account Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for. This helps us see how you fit into our team!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon unless it's relevant, and make sure your key achievements stand out. This will help us quickly grasp your qualifications and what you can bring to Plotly.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all your details correctly and allows us to process your application efficiently. Plus, it shows you're serious about joining our team at Plotly!
How to prepare for a job interview at Plotly
✨Know Your Tech
Brush up on your technical knowledge, especially around data science and analytics. Be ready to discuss how you've used tools like Python or BI tools in past roles. This will show that you can bridge the gap between customer needs and product capabilities.
✨Understand Plotly's Mission
Familiarise yourself with Plotly's products and their impact on data storytelling. Being able to articulate how you can help customers maximise their use of Plotly/Dash Enterprise will demonstrate your alignment with the company's goals.
✨Showcase Your Communication Skills
Prepare to discuss examples where you've effectively communicated with technical and non-technical stakeholders. Highlight your ability to simplify complex concepts, as this is crucial for a Technical Account Manager role.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling customer objections or driving user adoption. Practising your responses will help you feel more confident and ready to tackle real-life challenges during the interview.