Product Manager

At PlotBox, we’re transforming the death care industry through technology that makes a meaningful difference for the families and communities our customers serve. Our mission is to simplify the complex and deliver solutions that matter. We’re seeking a passionate and strategic Product Manager to join our innovative Product team and help shape the future of our platform.

As a Product Manager, you’ll take ownership of driving product strategy and delivering impactful solutions that create measurable value for both customers and the business. This is a hands‑on leadership role where you’ll balance high‑level strategic thinking with end‑to‑end execution across the entire product lifecycle—from discovery to delivery. You’ll collaborate with cross‑functional teams, stakeholders, and customers to ensure our products exceed expectations, continuously iterating to stay ahead in a rapidly evolving market.

What you will do:

• STRATEGY
  • Shape the overarching product strategy
  • Define the product vision ensuring it aligns with business goals, and prioritise the roadmap to drive long‑term success.
  • Identify market opportunities, assess competitive landscapes, and make data‑driven decisions to guide product development.
• DELIVERY
  • Accountable for the delivery of valuable working product/software
  • Responsible for maximizing the business and customer value of the product delivered to market
  • Deliver new, and iterations of existing products using agile methodologies
  • Manage and control a product backlog and backlog refinement
  • Generate user stories – crafting the acceptance criteria and definitions of done
• CUSTOMER CENTRICITY
  • Understand the customer – their needs, pains, and jobs‑to‑be‑done, determining current and future need using tools such as customer profiles, personas and user journeys
  • Acquire and manage knowledge so that we can learn and improve our solutions
  • Lead the development of innovative solutions, monitor features, performance, and process
  • Establish a product roadmap with fast feedback loops
  • Understand and manage risk – business, social, technical, and cost/schedule risk
  • Manage expectations, communicate with our customers and PlotBox.
  • Balance tradeoffs – short term and long term; build the right thing and build it right while managing any queries and requests from the client
  • Manage the transition from any current to new systems including building the communication plan, data migration and identifying the capability requirements
• TEAM DYNAMIC
  • Establish ways of working with the team, including planning, daily stand‑ups, reviews, and retrospectives
  • Contribute to visualising, measuring, and tracking the flow of work within the team, optimising for value delivered each sprint
  • Manage the product backlog, balancing scope, budget and time to prioritise objectives and map out dependencies
• WORKING WITH OUR CUSTOMERS
  • Articulate problems and processes in a way which is understandable to key stakeholders
  • Understand the market, including competitor landscape
  • Co‑create product vision/roadmap
  • Identify demand and define value
  • Articulate business model and value proposition
  • Hypothesis creation – generating tests, learning objectives, and defining measures of success

What we are looking for:

We’re looking for someone who is both a strategic thinker and a doer. You will:

• Have 3+ years of Product Management experience with a proven track record of bringing valuable products to market.
• Be customer‑obsessed, using data and experimentation to solve problems and drive continuous improvement.
• Bring a strong understanding of technology, ideally with exposure to AI/ML opportunities.
• Demonstrate success working collaboratively with Engineering, Commercial, and other teams to deliver business outcomes.