Project Manager - SaaS in Ballymena

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Location: Hybrid - 2 days per week in our Ballymena HQ, Co Antrim.

Contract type: Permanent

We’re on the lookout for a proactive and driven Project Manager to join our Operations team in Ballymena. In this pivotal role, you’ll be at the heart of delivering our PlotBox SaaS solution — turning complex projects into seamless customer experiences. You’ll lead cross-functional teams, build trusted relationships with clients around the world, and keep projects moving with precision and pace. From kick-off to completion, your leadership will ensure every milestone is met, every stakeholder is aligned, and every customer feels the impact of world-class delivery.

What you will do:

• Ensure that all projects are delivered on-time, within scope and within budget.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders.
• Understand the scope, operational requirements and impacts across all functional teams.
• Work with the team leads to plan and coordinate internal resources, client and third parties/vendors for the successful execution of projects.
• Develop detailed project plans to monitor and track progress, also to share with clients and other staff members.
• Manage changes to the project scope, project schedule and project costs.
• Report and escalate to delivery and management teams as needed.
• Establish and maintain good relationships with the client and all stakeholders.
• Recognise and manage project risks and manage risk mitigation.
• Create and maintain comprehensive project documentation.
• Manage project financial status and forecast on a regular basis.
• Actively work with the team to manage the detailed breakdown of project activities for efficient project task management.
• Prepare formal project status reports, periodic scheduled updates and hold regular meetings with the customer.
• Develop spreadsheets, diagrams and process maps to document needs as required.
• Ensure project execution best practices are implemented.
• Measure project performance using appropriate tools and techniques.
• Flexible to support client meetings in different time zones.
• Perform other related duties as assigned.

What we are looking for:

• Minimum two years Project Management experience in IT project delivery.
• Ability to develop and track budgets and other financial information.
• A desire to continually suggest and implement process improvements.
• Excellent planning skills and ability to keep track of all aspects of the project delivery.

Desirable Experience:

• Project Management Professional (PMP) / or PRINCE2 certification.
• Experience of remote project delivery across global locations.
• Experience of large scale SAAS project delivery.
• Experience using Project Management software tools (Asana, Instagantt would be an advantage).

Why should you join PlotBox?

We have a clear mission - and a sense of pride in doing what we do - to ultimately lessen people’s pain at the most difficult time of their lives; this means a lot to our team. We are a global company with over 120 colleagues based across the UK, Australia and North America. You’ll undoubtedly broaden your understanding and appreciation of global operations. We have a passion for tech and innovation, actively exploiting new and cutting-edge tools and technologies to enhance our product and skillset. We are proud that, since 2020, we have received our Great Place to Work® Certification™ - our staff have told us loud and clear that they love working for PlotBox. We have also been recognised as one of the UK’s Best Workplaces for Development™ 2024 - we invest in employee growth; we nurture every career. We are a truly diverse and inclusive workplace; we are proud to boast 43% female representation - which is almost double the average within the tech industry and helped put us on the UK’s Best Workplaces for Women listing in 2023. Our focus on wellbeing and a supportive culture has seen us ranked on the UK’s Best Workplaces for Wellbeing list (2023).

One of our core values is trust; you are trusted to do your job without someone micro-managing - we expect people to give their best efforts in return.

Life at PlotBox:

• We are a growing/scaling company - as such we don't always have everything neatly mapped out so you have to be comfortable with ambiguity sometimes.
• A 40 hour working week and flexible working hours. We ask everyone to be in the office during our core hours from 10-4pm meaning you can balance your work hours around life’s commitments.
• Hybrid working - for most roles, our staff work 2 days per week in the office and we love the opportunity it gives us to collaborate face to face.
• We believe in continuous improvement - so that can mean change is a pretty constant thing for us - we need our people to embrace change as opposed to resisting it.
• We believe feedback is crucial to development so we will create a safe environment where you can take onboard feedback and use it to improve - but we can't force you to take the feedback on board; that's your choice.
• We will support and nurture you - but we need you to show initiative, be able to tackle problems, roll with the challenges and get stuff done.
• There is no room for ego round here - everyone is here because they bring something to the table - all voices are heard and respected.
• We support our employees’ health and wellbeing with regular wellbeing initiatives and a health cash plan, access to EAP and additional counselling support.
• Our life assurance policy ensures your loved ones are looked after should the worst happen.
• Our flexible benefits suite allows you to flex-up (or down) on benefits depending on what is most useful to you and your family at the time.
• Career mobility and progression which is based on merit as opposed to ‘time-served’ as well as the opportunity to travel to our global sites and visit customers when they need us on the ground.
• Active social and charity committee - lots of social events throughout the year including a summer social, Christmas party, Easter events, quizzes, book club, walking groups, coffee mornings and many more.
• We offer Cycle to work scheme and discounted gym membership if that’s your thing!
• Quirky office set on a beautiful nature reserve with fully-stocked fridges and larders. Free parking too!

PlotBox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic that makes you who you are. All employment decisions are based on qualifications, merit, and business needs. If you require any reasonable adjustment or wish to speak to a member of our Talent team about tailoring the recruitment process to your needs please email careers@plotblox.io stating the role you are applying for.