At a Glance
- Tasks: Support implementation projects and deliver exceptional customer experiences.
- Company: Join PlotBox, a tech company modernising the funeral industry.
- Benefits: Gain valuable experience in SaaS implementation and project delivery.
- Other info: Collaborative team environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping customers adopt innovative software solutions.
- Qualifications: 1-2 years in customer-facing roles with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
At PlotBox, we’re on a mission to modernise and connect cemeteries, crematoria, and funeral homes through innovative software solutions. Our technology helps organisations deliver exceptional service during life’s most important moments. We’re looking for an Associate Implementation Manager to join our Operations team and help customers successfully adopt and implement PlotBox solutions. This is an exciting opportunity for a graduate or someone early in their career who enjoys working with people, solving problems, coordinating projects, and delivering great customer experiences. If you’re organised, customer‑focused, and eager to build a career in SaaS implementation and project delivery, we’d love to hear from you.
What You’ll Do
- Project Support & Coordination
- Support implementation projects from kickoff through go‑live.
- Take full ownership of simpler projects.
- Assist in maintaining project plans, timelines, and implementation documentation.
- Track actions, risks, and milestones, escalating concerns when appropriate.
- Participate in customer meetings and follow up on agreed actions.
- Solution Delivery
- Support system configuration and validation activities.
- Assist with data migration and testing activities alongside specialist teams.
- Support User Acceptance Testing (UAT) and issue resolution.
- Deliver standard onboarding and training sessions.
- Customer Engagement
- Build positive relationships with customer stakeholders.
- Respond to customer queries in a timely manner.
- Help customers understand PlotBox functionality and best practices.
- Support successful customer readiness for go‑live.
- Team Contribution
- Collaborate with Implementation Managers and specialist teams.
- Maintain accurate project records and documentation.
- Contribute ideas for process improvements.
What we are looking for:
- 1–2 years' experience in a customer‑facing, SaaS, project coordination, or implementation‑related role.
- Experience coordinating multiple tasks, projects, or customer requests simultaneously while meeting deadlines and maintaining attention to detail.
- Demonstrated ability to build positive relationships and communicate effectively with customers and internal stakeholders.
- Strong problem‑solving skills with the ability to investigate issues, identify root causes, and follow through to resolution.
- Ability to quickly learn new software systems and apply technical knowledge to support customer outcomes.
Desirable Experience – Its not a deal breaker, but ideally you will have:
- Experience with process documentation, UAT, or workflow mapping.
- Experience in a SaaS, software onboarding, implementation, customer success, or project coordination environment.
- Experience delivering training, workshops, or presentations.
- Familiarity with project management, CRM, or workflow management tools.
- Experience supporting software testing, data validation, or process improvement activities.
Associate Implementation Manager in Ballymena employer: PlotBox
At PlotBox, we pride ourselves on fostering a collaborative and innovative work environment where employees are empowered to make a meaningful impact. As an Associate Implementation Manager, you will benefit from comprehensive training and development opportunities, allowing you to grow your career in the SaaS industry while working alongside a passionate team dedicated to enhancing customer experiences during life's most significant moments. Our commitment to employee well-being and a supportive culture makes PlotBox an exceptional place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Implementation Manager in Ballymena
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like PlotBox value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like PlotBox a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with PlotBox!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like PlotBox.
We think you need these skills to ace Associate Implementation Manager in Ballymena
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for PlotBox!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at PlotBox
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
