Email Marketing Manager

This position is fully remote/home based. Applications will be accepted from candidates based in the UK. PLOS is a nonprofit organization on a mission to drive open science forward with measurable, meaningful change in research publishing, policy, and practice. We believe in a better future where science is open to all, for all.

The Email Marketing Manager is a strategic, creative, and highly organized individual who leads our email communications program as part of a multi‑channel strategy. This role is hands‑on and execution-focused, responsible for delivering high‑quality, audience‑centered campaigns that drive engagement, support organizational goals, and continually improve performance.

Responsibilities

• Own the end‑to‑end execution of email campaigns, including planning, audience segment preparation, dynamic content creation, setup, testing, deployment, and optimization.
• Develop and deliver engaging and on‑brand communications that apply best practices in email UX, accessibility, and deliverability.
• Ensure timely delivery of all campaigns in a fast‑paced, multi‑project environment.
• Lead systematic A/B testing across subject lines, creative, CTAs, timing, and content structure.
• Partner closely with the in‑house content teams and the external design teams to evolve the creative direction of email communications.
• Use channel insights to develop a deep understanding of audience needs, behaviors, and complex lifecycle stages.
• Build and refine segmentation strategies to support targeted, multi‑faced messaging.
• Identify and implement opportunities for enhanced personalization to increase relevance and engagement.
• Support the development of long‑term contact strategies that nurture, convert, and retain complex audiences.
• Monitor email channel performance and apply learnings to improve future campaigns.
• Partner with the Reporting, Insights & Analysis Manager to interpret results and translate insights into actionable improvements.
• Share campaign‑level channel insights with stakeholders, highlighting wins, opportunities, and trends.

Knowledge And Skills

• Experience working with enterprise‑level ESPs or marketing platforms such as HubSpot.
• Proven success delivering complex, segmented, and personalized email campaigns at scale.
• Demonstrated experience with audience segmentation, dynamic content, and lifecycle messaging.
• Highly organized, detail‑oriented, and deadline‑driven.
• Strong creative instincts paired with analytical thinking.
• Comfortable managing multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Curious, proactive, and continuously looking for ways to improve performance.
• Strong collaborator who thrives in cross‑functional environments.
• Familiarity with global email compliance standards (GDPR, CCPA, CAN‑SPAM, CASL).
• Knowledge of HTML/CSS for email editing and troubleshooting is preferred.

Qualifications

• Bachelor’s degree or professional equivalent (CIM, IDM) in Marketing; or equivalent experience.
• HubSpot experience required.

Physical Requirements And Work Environment

• Prolonged periods stationary at a desk and working on a computer.
• Some national and international travel may be required occasionally.
• Some flexibility to work across time zones.

The base salary range we’ve established for these positions is £42,000 – £57,000. PLOS also offers a comprehensive benefits package summarized below.

Benefits (UK)

• Private medical insurance.
• Life assurance.
• Income protection.
• Personal accident insurance.
• Pension with up to 10% employer match.
• 25 days holidays, market competitive.
• Maternity and Paternity leave.
• Birthday and three winter holidays days off.
• 2 days paid time off for volunteering per year.
• Fully remote work environment with stipend on joining for home office.

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge. Our work is supported by a highly skilled global in‑house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We’re committed to equal opportunity. We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out. Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our colleagues because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.