At a Glance
- Tasks: Lead onboarding for charities and local governments, ensuring clients maximise platform value.
- Company: Fast-growing London-based tech startup with a mission-driven focus.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a small, ambitious team in a dynamic and supportive environment.
- Why this job: Make a real difference by helping clients succeed and thrive with our platform.
- Qualifications: Experience in customer success and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Plinth, a fast-growing London-based tech startup, is hiring a Customer Success Manager to lead onboarding from kick-off to go-live for charities, foundations, and local government clients.
You’ll work with a small, ambitious team and directly influence how quickly new clients extract value from our platform.
You’ll meet clients where they are, navigate diverse procurement processes, and design scalable processes.
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Customer Success & Onboarding Lead employer: Plinth
Plinth is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions directly impact the charitable sector. With a focus on employee growth, we offer opportunities for professional development and the chance to engage with diverse stakeholders across the UK. Our competitive compensation package, including uncapped commission, ensures that your hard work is rewarded while you make a meaningful difference in communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Onboarding Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Plinth. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Plinth before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Onboarding Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Plinth:Your cover letter is your chance to shine! Tell us why you want to work at Plinth specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Plinth!
How to prepare for a job interview at Plinth
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
