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- Tasks: Lead debt collections strategy and processes for the UK and US markets.
- Company: Join Pliant, a fast-growing fintech revolutionising credit cards since 2020.
- Benefits: Enjoy flexible remote work, attractive pay, and a company card for lunches and coffee.
- Why this job: Be part of a diverse team, drive innovation, and make a real impact in finance.
- Qualifications: 5-10 years in debt collections with a degree in law or business administration preferred.
- Other info: Hybrid role based in London with occasional travel to Berlin.
The predicted salary is between 48000 - 84000 £ per year.
ABOUT US
Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.
Pliant is growing quickly. With our expansion into 30 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 180+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we’re looking for more talented and committed people to join us on our journey!
ABOUT THE ROLE
As the (Senior) Debt Collections Manager (m/f/d) you will build our debt collections strategy for the UK and US markets and be responsible for the performance of which. You will set up and optimize cross-functional debt collection processes, but you will also lend a hand yourself to gain frontline knowledge. You will enable internal teams and external vendors to recover overdue receivables from SME customers in our UK, US and beyond, and ensure they operate according to set SLAs. You cooperate with functional teams and stakeholders across our organization and vendors, and will be their trusted touchpoint for debt collections-related matters and more.
You will work closely with the Credit and Operations teams, and interact with Data and Legal.
This will be a hybrid role based in London, UK with some travel to Berlin.
WHAT YOU’LL DO
- Strategy: Develop and regularly calibrate our debt collections strategy for all relevant countries to maximize net recovery rates. Iterate policies and SOPs.
- CRM: Provide CRM with insights you draw from empirical evidence to effectively influence our risk appetite. Support the development of credit enhancements such as guarantees, pledges and assignments.
- Vendor management: Select, onboard and steer external collection agencies and law firms across all relevant countries, including the negotiation of terms and SLAs, monitoring and steering of performance, and cost control.
- Legal operations: Operate the legal aspects of our debt collections practice, including with our financing partners and vendors, ensuring that we can efficiently enforce our claims. Coordinate the drafting and execution of legal documents with our Legal team and external law firms and partners.
- Case handling: Handle selective high-profile cases yourself, including communications with customers, law firms, financing partners and our management.
- Reporting & data analysis: Further automate the NPL and debt collections reporting, ensuring that data is relevant, accurate, up to date and provided on time. Identify missing data points and help build pipelines, databases and dashboards.
- Training & decision making: Draw conclusions from empirical data and present it to stakeholders to impact data-driven decision making. Provide internal teams with insights and advice on debt collections-related matters to foster mutual learning across our organization.
- Innovation: Dive into workflows and IT systems, understand how to systematize them and continuously improve them together with us. Establish expert knowledge within your domain and regularly challenge it.
- Communication: Facilitate the identification and resolution of business problems through concise communications. Foster fact-based and efficient decision making. Develop trusted and performance-based relationships with internal and external parties.
WHAT YOU’LL BRING
- Preferably degree in law, or business administration.
- 5-10 years of hands-on experience in debt collections of SME exposures across UK and US, either with a financial institution, collection agency or law firm. Other geographies are considered a plus.
- Track record in leadership and project management.
- Affinity for data and tech, and ability to establish technical solutions from scoping to implementation. Experience with IT systems used for debt collections.
- Analytical thinking and ability to quickly understand new problems and systems, and work out solutions.
- Determination and desire to work within and across teams and organizations to achieve the best results for our customers and for Pliant.
- Professional communication skills in English and solid command of German (additional languages are a plus).
WHAT WE OFFER
- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
- Attractive remuneration
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
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(Senior) Debt Collections Manager (m/f/d) employer: Pliant
Contact Detail:
Pliant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Senior) Debt Collections Manager (m/f/d)
✨Tip Number 1
Familiarise yourself with the debt collections landscape in both the UK and US markets. Understanding the specific regulations, cultural nuances, and best practices in these regions will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the debt collections field, especially those who have experience with SMEs. Engaging with industry groups or attending relevant webinars can help you gain insights and potentially connect with someone at Pliant.
✨Tip Number 3
Prepare to discuss your previous experiences in debt collections, particularly any innovative strategies you've implemented. Highlighting your analytical skills and how you've used data to drive decisions will resonate well with Pliant's focus on data-driven approaches.
✨Tip Number 4
Showcase your ability to work cross-functionally by preparing examples of how you've collaborated with different teams in past roles. Pliant values teamwork, so demonstrating your communication skills and collaborative spirit will be crucial.
We think you need these skills to ace (Senior) Debt Collections Manager (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt collections, particularly within the SME sector in the UK and US. Emphasise any leadership roles or project management experience you have, as these are crucial for the position.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background aligns with Pliant's mission. Mention specific strategies you've implemented in previous roles that could benefit their debt collections strategy.
Showcase Analytical Skills: Since the role requires strong analytical thinking, provide examples in your application of how you've used data to drive decision-making in past positions. Highlight any experience with IT systems used for debt collections.
Highlight Communication Skills: Given the importance of communication in this role, ensure you demonstrate your professional communication skills in English and any other languages you speak. Provide examples of how you've effectively communicated with internal teams and external partners.
How to prepare for a job interview at Pliant
✨Understand the Debt Collections Landscape
Familiarise yourself with the current debt collections practices in both the UK and US markets. Be prepared to discuss specific strategies you would implement and how they align with Pliant's mission to innovate in this space.
✨Showcase Your Analytical Skills
Highlight your experience with data analysis and reporting. Be ready to provide examples of how you've used data to drive decision-making in previous roles, especially in relation to debt recovery and performance optimisation.
✨Demonstrate Leadership Experience
Since the role involves managing teams and external vendors, share your past leadership experiences. Discuss how you've successfully led projects or teams, particularly in high-pressure situations related to debt collections.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific debt collection scenarios, including dealing with difficult customers or negotiating with external agencies.
