At a Glance
- Tasks: Monitor transactions, detect fraud, and support incident response in a dynamic fintech environment.
- Company: Pliant, a fast-growing European fintech revolutionising B2B payment solutions.
- Benefits: Competitive pay, remote work, meal allowances, and a company card for team meetups.
- Other info: Remote-friendly culture with opportunities for growth and collaboration.
- Why this job: Join a new Fraud Operations Team and make a real impact on payment security.
- Qualifications: 2-3 years in fintech or fraud monitoring, with SQL and basic Python skills.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.
We serve two primary customer segments:
- Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
- Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white‑label solutions.
Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e‑money institution (EMI), we issue Visa‑powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.
Learn more at www.getpliant.com
ABOUT THE ROLE
🛡️ Do you have hands‑on experience with fraud monitoring or payment incident handling and want to deepen your impact in a high‑growth fintech environment?
🚀 As we expand across Europe and prepare for the US launch, we’re building a new Fraud Operations Team and looking for a Fraud Operations Specialist (m/f/d) to support real‑time monitoring, fraud detection, and critical incident response across our card and payment operations.
This is a remote position for candidates based in the EEA and the UK regions, working a fixed daytime shift:
🕘 Working Hours:
5 days per week, including weekdays and weekends on a rotating basis.
WHAT YOU’LL DO
Transaction Monitoring & Alert Handling
- Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts).
- Validate and triage alerts independently, evolve where needed, and follow internal playbooks.
- Work with fraud and engineering teams to continuously improve alert accuracy and detection logic.
Incident Support & Root Cause Analysis
- Participate in managing fraud- or system‑related incidents — investigate, coordinate internal communication, and document the process.
- Contribute to root cause analysis (RCA) and post‑incident reviews for continuous improvement.
Data‑Driven Insights
- Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues.
- Support in identifying emerging fraud trends or vulnerabilities in payment flows.
Cross‑Team Collaboration
- Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.
- Help refine monitoring dashboards and internal documentation to make processes more robust and scalable.
- Contribute ideas for process automation and fraud model enhancements.
WHAT YOU’LL BRING
- 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
- Solid understanding of card payment flows, fraud scenarios (e.g., card testing, phishing, credential stuffing), and payment APIs.
- Hands‑on experience with SQL and basic use of Python (e.g. data cleanup, automation scripts).
- Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems.
- Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments.
- Excellent written and verbal communication skills in English.
- Willingness to work on a fixed shift that includes weekend rotations.
WHAT WE OFFER
- A pivotal role in building out a new function at the intersection of payments, compliance, and technology
- Remote‑friendly environment with flat hierarchies and transparent collaboration
- Competitive compensation and shift allowance
- Company card with monthly allowance for meals, coffee, and team meetups
- Real impact on preventing fraud and improving real‑time monitoring at a fast‑scaling fintech
Payments Monitoring Specialist - Freelance/Remote (m/f/d) in City of London employer: Pliant
Pliant is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to make a significant impact in the fintech space. With a focus on employee growth, we offer competitive compensation, a remote-friendly environment, and opportunities to collaborate across teams, ensuring that every team member can contribute to our mission of revolutionising B2B payment solutions. Join us in Berlin or remotely from the EEA and UK, and be part of a fast-scaling company where your expertise in fraud monitoring will directly influence our success.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Monitoring Specialist - Freelance/Remote (m/f/d) in City of London
✨Show Off Your Expertise Online
In the banking and financial services world, sharing your insights on platforms like LinkedIn can really set you apart. Write articles about market trends or finance tips, and engage in discussions in relevant groups. This not only boosts your visibility but also highlights your knowledge to potential clients.
✨Join Freelance Platforms and Networking Events
Freelancing in finance can be competitive, so make sure you're on platforms like Upwork or Fiverr, specifically targeting finance gigs. Also, look for finance networking events or webinars to connect with small businesses that might need your services. Meeting people face-to-face (or online) can score you those elusive freelance contracts.
✨Build a Stunning Portfolio
Since you're going freelance, having a solid portfolio is a must. Showcase your previous work, such as reports or analyses, and consider using case studies to highlight your approach. The more you can demonstrate your skills, the easier it is for clients to trust you with their finances.
✨Direct Outreach is Key
For freelance gigs, don't wait for opportunities to come to you. Identify companies or startups that align with your skills and reach out directly. A personalised message introducing yourself and proposing how you could add value can go a long way. Plus, keep an eye on Pliant for freelance opportunities—they might have just what you’re looking for!
We think you need these skills to ace Payments Monitoring Specialist - Freelance/Remote (m/f/d) in City of London
Some tips for your application 🫡
Showcase Your Financial Savvy:When applying for a freelance role in banking and financial services, we need to see your expertise front and centre! Mention specific financial regulations or tools you've mastered, and feel free to include your relevant qualifications, like CFA or ACCA, to bolster your credibility.
Build a Stellar Portfolio:Since this is a freelance gig, your portfolio is your ticket to impressing us at Pliant. Include examples of past projects you've completed—think financial analyses, investment reports, or forecasting models. Be sure to highlight the results you achieved!
Tailor Your Rates and Availability:We want to see that you're flexible and can align with our needs. Clearly outline your freelance rates, availability for projects, and whether you're open to long-term collaborations or just ad-hoc gigs. This makes it easier for us to understand how we can work together!
Craft a Compelling Cover Letter:In your cover letter, express not just your skills, but also why you're excited about joining Pliant. Share your passion for financial services and how you plan to tackle challenges in this sector. This is your chance to connect on a personal level—make it count!
How to prepare for a job interview at Pliant
✨Show Off Your Financial Savvy
When you're talking with Pliant, make sure to highlight your experience with financial modelling, risk assessment, or portfolio management. Freelance work often requires a good level of financial literacy, so prepare to discuss any relevant tools you've used, whether it's Excel or specific financial software.
✨Bring Your Portfolio to Life
A freelance role means you’ll want to showcase your previous work effectively. Put together a portfolio that not only highlights your projects but also demonstrates the outcomes - think case studies or success stories that showcase how your financial skills made a difference for past clients.
✨Know Your Regulations and Compliance
In the banking and financial services world, understanding compliance and regulations is crucial. Make sure you’re up to date with the latest standards as they relate to your expertise. Be prepared for specific questions about how you've navigated these in past roles or how you'd approach potential compliance challenges.
✨Be Ready to Discuss Your Rates and Availability
As a freelancer, the topic of rates and availability can come up early on. Be clear about what you offer and how you charge. It might also help to have a few examples in mind where your expertise saved someone money or improved efficiency to justify your rates to Pliant.
