Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Solve complex customer issues and provide tailored solutions in a dynamic fintech environment.
- Company: Join Pliant, a fast-growing European fintech revolutionising B2B payment solutions.
- Benefits: Enjoy competitive pay, remote work flexibility, and a vibrant team culture.
- Why this job: Make a real impact by helping businesses streamline their financial workflows.
- Qualifications: Fluent in German and English with 2+ years in B2B customer support or fintech.
- Other info: Be part of a diverse team committed to innovation and excellence.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT US
Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.
We serve two primary customer segments:
- Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.
- Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant's embedded finance and white-label solutions.
Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.
ABOUT THE ROLE
Forget the traditional Support playbook. We aren’t looking for people to read scripts or move tickets from one queue to another. We are looking for problem solvers.
As a Customer Support Specialist, you are the operational backbone of Pliant. When a Finance Director or CEO contacts us, they don’t want a ticket number - they want a solution so they can get back to running their business. Your job is to provide that peace of mind.
You will act as the filter for the business, sitting at the intersection of Product, Compliance, and Sales. You won’t just answer questions; you will investigate complex financial workflows, unblock technical jams, and ensure that our clients trust us to handle the heavy lifting.
WHAT YOU'LL DO
Own The OutcomeYou are the set and forget solution for our clients. When a complex issue lands on your desk - whether it’s a failed transaction or a credit limit urgency - you own it end-to-end. You communicate with clarity and confidence, ensuring the client knows: "Pliant is handling it." Investigate root causes rather than applying quick fixes. You will distinguish between user error and system error and provide feedback to Engineering.
The Commercial FilterAct as the operational bridge between Compliance and Sales. Triage AML/KYC alerts and fraud flags. You will validate data and context before involving the client, ensuring we protect the regulatory license without damaging the commercial relationship. You manage the service recovery process for high-value accounts in collaboration with partners across the business (Sales, Product, Risk), ensuring we turn friction into trust.
Operational Excellence & KnowledgeYou won’t just close tickets or end a call; you will spot friction in our processes and help rewrite the playbook (SOPs) to fix it. You ensure that the global team operates with a single source of truth, raising the standard of service for every interaction. You are the first line of defense for Product. When a feature breaks or an integration fails, you are responsible for reproducing the error, documenting the technical steps, and handing a clean bug report to Engineering.
Technical Configuration & TroubleshootingSupport the specific technical and troubleshooting needs of our specialized verticals (e.g., configuring card types for Travel agencies or setting up spending limits for new entities) to ensure the client's setup matches their business model. You dig deeper than the surface. Whether it’s troubleshooting a data sync error with DATEV/Xero or configuring a specific card setup for a Travel agency, you investigate the root cause. You don’t just apply a quick fix; you provide feedback to Engineering to ensure it doesn’t happen again.
WHAT YOU'LL BRING
- You hate leaving problems unsolved. You thrive in ambiguity and are comfortable saying, "I don’t know, but I will find out."
- 2+ years of experience in B2B Customer Support, Operations, or Fintech. You are comfortable working in a regulated environment (Fintech/Banking) where details matter and a ticket is actually a relationship.
- You thrive in ambiguity. When you see a broken process, you don’t just report it - you suggest a fix. You understand how to balance commercial urgency with compliance safety.
- You have experience with and are comfortable navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce) and back-office admin panels. You aren’t afraid of technical details (APIs, Accounting Integrations) and understand basic financial concepts (Credit Lines, KYC, AML).
- Exceptional written and verbal communication skills. You write like a human, not a robot. You can explain complex regulatory or technical concepts with empathy and brevity.
- You understand that global finance doesn’t stop. You are willing to provide coverage on public holidays on rare occasions to ensure our clients remain supported.
- You are ready to work in a remote-friendly, global team where high standards are the standard every, single, day.
- Fluency in German and English (written and spoken).
WHAT WE OFFER
- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence.
- Attractive remuneration.
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere.
- Opportunity to develop your talent in a dynamic team with ambitious goals.
- Flexibility and possibility to work remotely.
- Monthly mobility benefit.
- Wellhub Membership.
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers.
At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring process—we welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.
German speaking - Customer Support Specialist *remote* (m/f/d) in London employer: Pliant
Contact Detail:
Pliant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking - Customer Support Specialist *remote* (m/f/d) in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Pliant's website and social media. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you think on your feet and prepare for those tricky questions about problem-solving and handling complex issues.
✨Tip Number 3
Show off your communication skills! During the interview, focus on how you explain complex concepts clearly and concisely. Remember, you want to demonstrate that you can communicate effectively with clients who might not be as tech-savvy.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team dynamics at Pliant. This shows that you’re engaged and eager to learn more about how you can contribute to their success.
We think you need these skills to ace German speaking - Customer Support Specialist *remote* (m/f/d) in London
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight your knack for solving complex issues. We want to see how you tackle challenges head-on, so share examples of when you've turned a tricky situation into a success story.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language that reflects your ability to communicate effectively, just like you would with our clients. Remember, brevity is key!
Tailor Your Experience: Make sure to align your past experiences with the role. If you've worked in B2B customer support or fintech, let us know how that experience makes you a great fit for Pliant. We love seeing relevant skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pliant
✨Know Your Stuff
Before the interview, make sure you understand Pliant's services and how they fit into the fintech landscape. Familiarise yourself with B2B payment solutions, compliance regulations, and the specific needs of clients in industries like travel and fleet. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Problem-Solving Skills
Since this role is all about being a problem solver, prepare examples from your past experience where you've tackled complex issues. Think about times when you had to investigate root causes or navigate ambiguity. Be ready to explain your thought process and how you arrived at a solution, as this will demonstrate your ability to own outcomes.
✨Communicate Clearly
Exceptional communication is key for this position. Practice explaining technical concepts in simple terms, as you'll need to do this with clients who may not have a technical background. During the interview, focus on clarity and empathy in your responses, showing that you can connect with clients and provide reassurance.
✨Be Ready to Adapt
Pliant values flexibility and innovation, so be prepared to discuss how you've adapted to changing situations in previous roles. Share examples of how you've suggested improvements to processes or contributed to team success in a dynamic environment. This will highlight your proactive approach and willingness to contribute to operational excellence.
