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For Companies At a Glance
- Tasks: Help clients solve complex issues and provide clear solutions.
- Company: A fast-growing fintech company in the UK with a dynamic team.
- Benefits: Attractive salary, flexible remote work, and a supportive environment.
- Why this job: Join a thriving company and make a real difference for clients.
- Qualifications: Fluent in English and German with 2+ years of B2B support experience.
- Other info: Great opportunity for career growth in a vibrant industry.
The predicted salary is between 30000 - 42000 £ per year.
A growing fintech company in the UK is seeking a Customer Support Specialist to solve complex issues and provide clarity to clients. You'll act as the operational backbone, ensuring that clients receive timely and accurate solutions.
The ideal candidate thrives in ambiguity, has over 2 years of B2B customer support experience, and is fluent in both English and German.
This position offers attractive remuneration and flexibility for remote work.
German-Speaking Customer Support Specialist (Remote) in London employer: Pliant
Contact Detail:
Pliant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Customer Support Specialist (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry on LinkedIn or other platforms. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’ve handled complex customer issues in the past and be ready to share specific examples. We want to hear your stories!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in both English and German, practice speaking and writing in both languages. You might even want to prepare a mock customer support scenario in German.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace German-Speaking Customer Support Specialist (Remote) in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a German-speaking Customer Support Specialist, make sure to highlight your fluency in both English and German. Use examples from your past experiences where you’ve successfully communicated with clients in both languages.
Tailor Your Experience: We want to see how your 2+ years of B2B customer support experience makes you the perfect fit for this role. Be specific about the challenges you've faced and how you’ve resolved them, especially in ambiguous situations.
Be Clear and Concise: When writing your application, clarity is key! We appreciate straightforward communication, so keep your sentences clear and to the point. Avoid jargon unless it’s relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Pliant
✨Know Your Stuff
Make sure you brush up on your knowledge of the fintech industry and the specific services the company offers. Being able to discuss their products and how they solve customer issues will show that you're genuinely interested and prepared.
✨Showcase Your Language Skills
Since this role requires fluency in both English and German, be ready to demonstrate your language skills during the interview. Practice answering common customer support scenarios in both languages to highlight your proficiency.
✨Prepare for Ambiguity
The job description mentions thriving in ambiguity, so think of examples from your past experience where you've successfully navigated unclear situations. Be ready to explain how you approached these challenges and what solutions you implemented.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's culture, team dynamics, and how they measure success in customer support. This not only shows your interest but also helps you gauge if the company is the right fit for you.
