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- Tasks: Guide customers through onboarding for accounting system integrations, ensuring smooth setups.
- Company: Pliant is revolutionising credit cards, empowering businesses with innovative payment solutions.
- Benefits: Enjoy remote work flexibility, attractive pay, and a monthly allowance for lunches and coffee.
- Why this job: Join a diverse team in a fast-paced startup, making a real impact on customer experiences.
- Qualifications: Experience with accounting systems and strong communication skills are essential; fluency in German and English required.
- Other info: Work in a flat hierarchy with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.
Pliant is growing quickly. With our expansion into 30 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 200+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we’re looking for more talented and committed people to join us on our journey!
We are currently looking for a German Speaking – Accounting Integration Consultant (Customer Support & ERP Onboarding) (m/f/d) to join our team.
WHAT YOU’LL DO
- Lead customers through the full onboarding journey for accounting system integrations — from kick-off to go-live — ensuring a smooth, timely, and accurate setup.
- Act as the primary point of contact for customers integrating their accounting tools with Pliant, offering guidance, coordination, and expertise throughout the process.
- Collaborate cross-functionally with Product, Tech, and Customer Relations teams to troubleshoot and resolve integration challenges.
- Deliver onboarding sessions, walkthroughs, and project milestone calls with confidence — aligning internal stakeholders and customer finance teams along the way.
- Understand customer-specific workflows and translate them into clear integration steps, whether the setup is file-based, API-driven, or hybrid.
- Proactively manage risks, blockers, and dependencies across your integration portfolio using tools like Jira, Asana, and Notion.
- Continuously improve internal documentation, workflows, and onboarding frameworks to support future scalability.
- Contribute to the strategic evolution of our onboarding and integrations function — shaping how we deliver a best-in-class experience for customers across Europe
WHAT YOU’LL BRING
- Experience working with accounting or finance systems (e.g. DATEV, Lexoffice, Xero, Sage, or MS Dynamics) — either in a technical support, onboarding, finance operations, or systems-focused role.
- A solid understanding of core accounting workflows and how accounting data flows through systems — no formal accounting qualification required.
- Strong communication skills and confidence leading customer-facing projects, especially with finance teams or operational stakeholders.
- Experience managing onboarding or implementation processes involving technical touchpoints — file-based and/or API-driven integrations.
- A proactive, problem-solving mindset with the ability to manage multiple priorities in a fast-paced environment.
- Familiarity with tools like Jira, Notion, Asana, Miro, or Trello.
- Fluency in German and English (written and spoken)
- A collaborative spirit — you’re comfortable working cross-functionally and aren’t afraid to take ownership.
- Curiosity, resilience, and adaptability — you\’re excited by the pace of a growing startup and want to make your mark.
WHAT WE OFFER
- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
- Attractive remuneration
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Monthly mobility benefit
- Wellhub Membership
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Accounting/Auditing and Customer Service
-
Industries
Financial Services and Banking
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German Speaking - Accounting Integration Consultant (Customer Support & ERP Onboarding) (m/f/d) employer: Pliant
Contact Detail:
Pliant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking - Accounting Integration Consultant (Customer Support & ERP Onboarding) (m/f/d)
✨Tip Number 1
Familiarise yourself with the specific accounting systems mentioned in the job description, such as DATEV or Xero. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach and readiness to engage with customers effectively.
✨Tip Number 2
Brush up on your project management skills, especially with tools like Jira and Asana. Being able to discuss how you've used these tools in past roles can showcase your ability to manage onboarding processes efficiently.
✨Tip Number 3
Prepare to discuss your experience with customer-facing projects, particularly those involving finance teams. Highlighting specific examples where you successfully led integrations or resolved challenges will set you apart from other candidates.
✨Tip Number 4
Showcase your collaborative spirit by preparing examples of how you've worked cross-functionally in previous roles. This will align well with Pliant's emphasis on teamwork and communication across departments.
We think you need these skills to ace German Speaking - Accounting Integration Consultant (Customer Support & ERP Onboarding) (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with accounting or finance systems. Emphasise any roles where you managed onboarding processes or worked with tools like DATEV, Lexoffice, or Xero.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Pliant's mission and how your skills align with the role. Mention your fluency in German and English, and provide examples of your problem-solving abilities in fast-paced environments.
Showcase Communication Skills: Since strong communication is key for this role, consider including specific examples of how you've successfully led customer-facing projects or collaborated with cross-functional teams in previous positions.
Highlight Technical Proficiency: Mention your familiarity with project management tools like Jira, Asana, or Notion. If you have experience with API-driven integrations, be sure to detail that as well, as it’s crucial for the position.
How to prepare for a job interview at Pliant
✨Understand the Onboarding Process
Familiarise yourself with the full onboarding journey for accounting system integrations. Be prepared to discuss how you would lead customers from kick-off to go-live, ensuring a smooth setup.
✨Showcase Your Technical Knowledge
Highlight your experience with accounting or finance systems like DATEV, Lexoffice, or Xero. Be ready to explain how you understand core accounting workflows and how data flows through these systems.
✨Demonstrate Strong Communication Skills
Since you'll be acting as the primary point of contact for customers, practice articulating complex technical concepts in simple terms. Prepare examples of how you've successfully led customer-facing projects.
✨Be Proactive and Problem-Solving
Prepare to discuss how you've managed risks and blockers in previous roles. Share specific examples of how you've tackled challenges in fast-paced environments, especially regarding technical integrations.
