Operations Manager – Leicester Office

PLG specialises in supporting clients with complex property needs, including those arising from disability. We work nationally across property finding, rental adaptation and architectural design, delivering bespoke solutions that help people move forward at some of the most challenging points in their lives. Behind that work is a close-knit, collaborative team. We care deeply about doing things properly, supporting one another and creating an environment where people feel valued, trusted and encouraged to grow. This role offers the opportunity to join a business with a strong reputation, a clear purpose and a genuinely supportive culture.

Role Overview

We are looking for an experienced Operations Manager to join PLG as part of the senior management team. This is a central role within the business, focused on bringing structure, clarity and consistency to how we operate day to day. Working closely with each department, the role is about ensuring our systems, processes and people are aligned, so we continue to deliver a high standard of service to our clients and partners. The position requires someone who can take a broad view of the business, understand how different areas connect, and identify where improvements can be made to support both current delivery and future growth.

Contract: Full-time

Key Responsibilities

• Operations & Systems
  • Overseeing the day-to-day performance of our bespoke CRM system, ensuring it is used effectively and maintained with strong data integrity
  • Working with senior management and external partners to manage and improve IT systems and infrastructure
  • Identifying opportunities to streamline processes and improve efficiency across the business
• Business Operations
  • Ensuring the smooth running of all PLG offices, including oversight of logistics such as insurance and fleet management
  • Supporting the coordination of day-to-day operations across teams, helping to maintain alignment between departments
  • Assisting with resource planning and workflow management to support consistent delivery
  • Working with department leads to develop and implement strategies that support the wider business plan
  • Reviewing existing processes and identifying areas for improvement to enhance both efficiency and client experience
  • Supporting future planning to ensure the business is well‑positioned for continued growth
• Compliance & Risk
  • Overseeing compliance and risk management, including GDPR and data protection
  • Managing and maintaining professional affiliations and regulatory requirements
• People & Coordination
  • Supporting senior management with staff reviews, appraisals, training and CPD coordination
  • Assisting with the organisation of key business activities, including board meetings, quarterly reviews, team events and annual trips
  • Helping to ensure clear communication and coordination across all teams

Skills and Experience

We are looking for someone who brings a strong operational background, alongside a practical and considered approach to problem‑solving. You will ideally have:

• Proven experience in an Operations Manager or senior operational leadership role, with responsibility for overseeing business systems, processes and day‑to‑day operations
• A track record of reviewing existing ways of working and implementing improvements, including the introduction or refinement of operational systems
• Strong organisational skills, with the ability to manage multiple priorities and maintain oversight across different areas of the business
• A proactive and solution‑focused mindset, able to identify issues early and take a practical approach to resolving them
• Experience working within a growing business, where you have supported the development of structure, processes and scalability
• Clear and confident communication skills, with the ability to work effectively across teams and at all levels of the business
• The ability to build strong working relationships, both internally and with external partners
• An understanding of compliance and risk considerations, including areas such as data protection and governance
• Experience within a professional services environment (such as legal, architectural or consultancy) would be beneficial, particularly where there is a need to balance operational efficiency with a high level of client service

What We Offer

• A genuinely supportive and friendly team where people look out for one another
• A business that invests in its staff and encourages development, training and progression
• Clear opportunities to grow, with a strong track record of promoting from within
• Regular team-building activities, including quarterly dinners and informal socials
• An annual team trip (this year to Prague)
• Fast Food Fridays and other small touches that make day-to-day work more enjoyable
• The opportunity to be part of meaningful work that supports people and families, not just projects

Application Process

If this sounds like the right fit for you, please send your CV along with a short covering email explaining why you would be a strong addition to the PLG team.