Solutions & Development Director

Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team. We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.

Who we are and what we do? We help our customers deliver products to the world which have a profound impact on people’s lives. From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world. We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service.

Purpose Statement: The Solutions and Development Director plays a pivotal role in driving the growth of the Sustaining Services business by pursuing and capturing new business opportunities. This position is critical in expanding the Sustaining Services business and therefore is an enabler for the most opportune growth engine for Plexus Enterprise business portfolio, blending the strategic focus of a "hunter" with the creative expertise of a "solutions creator."

Key responsibilities include:

• Target Identification & Funnel Development: Prioritize target customers and develop a robust sales funnel to meet and exceed revenue targets. Focus on new business opportunities by engaging early in the sales cycle, driving sales funnel growth, and ensuring alignment with business goals.
• Sales Process Leadership: Spearhead the sales process and ensure that business solutions are effectively positioned to secure new business. This includes designing and documenting complex enterprise-wide solutions and gathering intelligence to influence future business opportunities.
• Aftermarket Solutions Development & Leadership: Lead the development of aftermarket capabilities (e.g., warranty services, field service, and repair centers). Stay aligned with market trends and evolving customer demands, and partner with market analysts to develop value-added solutions.
• Cross-functional Collaboration & Influence: Work across various business units and market sectors, collaborating with business leaders, market analysts, and sector teams to develop and execute marketing strategies. This includes influencing cross-functional teams without direct authority and engaging functional areas like supply chain, finance, and logistics.
• Continuous Improvement & Innovation: Demonstrate a mindset focused on continuous improvement by providing insights to enhance sales processes and customer engagement. Stay informed of emerging technologies and market trends to ensure solutions remain cutting-edge.

Education/Experience Qualifications:

• A Bachelor’s Degree.
• Eight (8) or more years of experience leading aftermarket programs within relevant industries (e.g., electronics, PCB, metal).
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

• Proven track record in building and managing sales funnels, with a focus on closing deals that drive significant revenue growth.
• Deep understanding of Plexus markets and market adjacencies that support business growth.
• Experience in aftermarket operations and solutions development, particularly in the electronics industry.

Physical Requirements: Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Why you will love it? At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world. At Plexus, you will find:

• A workplace centered on collaboration and integrity.
• Supportive leadership teams that value work-life balance through a flexible work environment.
• An inclusive environment that values diverse backgrounds, experiences, and expertise.
• Flexible career paths across a variety of disciplines.
• Innovative design solutions and state-of-the-art technology that improves lives.

Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields. Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:

• Online learning and formal development programs.
• Enhanced pension contributions.
• 33 days of annual leave (inclusive of public holidays).
• Paid family leave.
• Private medical insurance.
• Group income protection insurance.
• Employee Assistance Program (EAP).
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle to work scheme.
• Volunteer time off.
• Life assurance.
• Occupational health.
• Onsite gym/ discounted gym.

Application Process: We don’t look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.