At a Glance
- Tasks: Deliver a premium experience for visitors and manage logistics for events.
- Company: Join a dynamic brand-building team in a professional office environment.
- Benefits: Competitive salary, flexible part-time hours, and a supportive work culture.
- Other info: Great opportunity for growth in a multinational organisation.
- Why this job: Be the face of the brand and enhance visitor experiences while developing your skills.
- Qualifications: 2+ years of experience in customer service and strong communication skills.
The predicted salary is between 20250 - 24750 £ per year.
The Role
Title: Customer Experience Assistant (6-Month Fixed-Term Contract)
Location: Bathgate/Livingston Manufacturing Facility
Shift: Part-Time (Thursday & Friday Day Shift)
Hours: Thursday 8:00 AM – 5:00 PM | Friday 8:00 AM – 1:00 PM (13.5 hours/week, dependant on the needs of the business)
Salary: Pro Rata (Competitive, dependent on experience)
Key Responsibilities
- Brand Ambassadorship: Consistently project brand values to deliver a premium experience for all on-site visitors.
- Logistics & Event Execution: Manage vendor sourcing, travel arrangements, menu selection, and real-time, on-site visit flow, swiftly resolving any last-minute needs.
- Space & Capacity Management: Coordinate meeting room reservations, resolve scheduling conflicts, and anticipate room needs alongside site leadership and visit hosts.
- Process Improvement: Maintain standardized visit documentation, administrative workflows, and analyze visitor feedback to continuously elevate our host experience.
What We Are Looking For
Education & Experience: Associate’s Degree with 2+ years of related experience (or an equivalent combination of education and experience).
Core Skills: Strong verbal/written communication, exceptional organizational and multi-tasking abilities, and outstanding customer focus.
Technical & Admin Proficiency: Proficient in Microsoft Office Suite or Google Workspace, with hands-on experience in travel arranging, expense reporting, and standard office equipment.
Professional Attributes: Ability to maintain strict confidentiality, influence cross-functional teams, and adapt in a dynamic setting. Exposure to brand-building in a multinational organization is a plus.
Working Environment: Standard professional office environment with ergonomic workstation setups. 100% site-based in Bathgate.
Customer Experience Assistant - 6 Month FTC Livingston, United Kingdom Brand Building Posted 20 hours ago employer: Plexus Corp.
Plexus Corp. is an exceptional employer located in Livingston, offering a dynamic work environment where you can thrive as a Customer-Focused Program Manager. With a strong emphasis on employee development and satisfaction, the company provides a comprehensive benefits package and opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant - 6 Month FTC Livingston, United Kingdom Brand Building Posted 20 hours ago
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Plexus Corp. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Plexus Corp. and let us see your personality shine through!
We think you need these skills to ace Customer Experience Assistant - 6 Month FTC Livingston, United Kingdom Brand Building Posted 20 hours ago
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Plexus Corp..
Get Familiar with Our Brand:Before applying, take some time to learn about Plexus Corp. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Plexus Corp.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Plexus Corp..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Plexus Corp. will surely appreciate.
