Customer Director in Livingston

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Be You - Our people create our best Plexus. Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team. We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.

We help our customers deliver products to the world which have a profound impact on people's lives. From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world. We're a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service.

Purpose Statement: Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Director will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.

Key Job Accountabilities:

• Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services).
• Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers.
• Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
• Ensure Plexus meets or exceeds the expectations of customers.
• Advocate for customer needs within Plexus and represent Plexus' needs and interests to the customer.
• Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus.
• Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
• Increase Plexus' revenue and profitability.
• Establish clearly defined financial objectives for customers.
• Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
• Build and develop multi-level relationships, including executive level, with customers and internally.
• Be fully conversant and intimate with the customer business model, competition, market and needs.
• Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
• Learn and develop mastery of Plexus' sales enablement methodology.

Education/Experience Qualifications:

• 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree.

Other Qualifications:

• Advanced written and verbal communication skills are required.
• Basic computer skills are required.
• Able to make sound, logical and reasonable decisions nearly autonomously.
• Masters solution selling approach.
• Has mastered the use of financial acumen to be able to influence customers and constituents.
• Basic understanding of electronics manufacturing is required.
• General office equipment and materials.

Physical Requirements:

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level.
• May require prolonged periods of sitting at a desk, using a computer, and other office equipment.
• Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements: More than 40%

Why you will love it? At Plexus, we're at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries - helping our customers in creating the products that build a better world. At Plexus, you will find:

• A workplace centered on collaboration and integrity.
• Supportive leadership teams that value work-life balance through a flexible work environment.
• An inclusive environment that values diverse backgrounds, experiences, and expertise.
• Flexible career paths across a variety of disciplines.
• Innovative design solutions and state-of-the-art technology that improves lives.
• Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields.

Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:

• Bespoke development plan.
• Online learning and formal development programs.
• Full-time, permanent employment contract.
• Enhanced pension contributions.
• 33 days of annual leave (inclusive of public holidays).
• Paid family leave.
• Private medical insurance.
• Group income protection insurance.
• Employee Assistance Program (EAP).
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle to work scheme.
• Volunteer time off.
• Flexible Hybrid Working Available (role dependent).
• Life assurance.
• Occupational health.
• Vision care discounts.
• Discount schemes.
• Company sick pay scheme.
• Onsite gym/ discounted gym.

Application Process: We don't look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.