At a Glance
- Tasks: Lead customer relationships and manage the Customer Focus Team for successful project delivery.
- Company: Plexus, a dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a team that values growth, collaboration, and innovation.
- Why this job: Be the voice of the customer and drive impactful improvements in service and satisfaction.
- Qualifications: Bachelor's degree and two years of relevant experience required.
The predicted salary is between 50000 - 70000 € per year.
The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.
Key Job Accountabilities
- Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
- Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
- Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values.
- Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
- Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
- If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
Education/Experience Qualifications
- A minimum of a Bachelor's is required.
- Two (2) years of related experience is required; Two (2) or more years of related experience is preferred.
- An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Other Qualifications
N/A
Physical Requirements
N/A
Travel Requirements
N/A
Program Manager in Kelso employer: Plexus Corp.
Plexus is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. As a Program Manager, you will be at the forefront of customer engagement, with ample opportunities to lead teams and drive meaningful improvements in service delivery. Located in a vibrant area, Plexus provides a supportive environment that values your contributions and empowers you to reach your full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager in Kelso
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Program Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Plexus and understanding their core values. Be ready to discuss how your experience aligns with their goals and how you can contribute to improving customer service and satisfaction.
✨Tip Number 3
Practice your pitch! When you get the chance to speak with potential employers, make sure you can clearly articulate your experience and how it relates to leading customer focus teams and managing relationships effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Program Manager in Kelso
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Program Manager role. Highlight your experience in leading teams and managing customer relationships, as this is key to what we’re looking for at Plexus.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved customer satisfaction or led successful projects. We want to see how you’ve made a difference in your previous roles!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for customer service and teamwork!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Plexus Corp.
✨Know the Company Inside Out
Before your interview, make sure you research Plexus thoroughly. Understand their core values, recent projects, and how they engage with customers. This will help you articulate how your experience aligns with their mission and demonstrate that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Program Manager, you'll be leading teams and engaging with customers. Prepare examples from your past experiences where you've successfully led a team or managed customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to navigate challenges or improve customer satisfaction. Be ready to discuss specific metrics or outcomes that resulted from your actions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, how success is measured in the role, or what the onboarding process looks like. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
