Director of Technology - Sustaining Services

Join to apply for the Director of Technology - Sustaining Services role at Plexus Corp. Be You - Our people create our best Plexus. Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team. We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.

We help our customers deliver products to the world which have a profound impact on people’s lives. From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world. We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service. Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.

Step into a pivotal role where you can lead technological innovation in sustaining services and redefine how aftermarket services are delivered! As the Director of Technology – Sustaining Services, you’ll drive transformative advancements in repair, refurbishment, product lifecycle extension, and distribution management. This position is essential for ensuring that products continue to perform optimally long after they’ve left the production floor, extending their lifecycle and maximizing their value to our customers.

In this role, you’ll work to develop and deploy robust technologies that streamline aftermarket processes, ensuring repair and refurbishment operations are efficient, responsive, and scalable. You’ll be at the forefront of crafting solutions that enhance product longevity and reliability, using data-driven insights and cutting-edge tools to extend product lifecycles and keep our customers satisfied.

Collaboration with cross-functional teams—including logistics, quality, and engineering—will be key as you integrate advanced tracking systems, automation, and smart diagnostics into distribution and service networks. You’ll also lead efforts to establish smooth, resilient distribution channels that support product returns, repairs, and re-distribution, optimizing every step in the lifecycle journey.

If you’re passionate about sustaining excellence and driving change in aftermarket services, we want to meet you! Join us as we reimagine product support, and bring your vision for world-class sustaining services to life in an environment that values innovation and long-term customer success.

• Visionary Leadership and Strategic Transformation: Craft a compelling vision of the future, rallying stakeholder enthusiasm to transform operational processes by blending site-specific insights, customer feedback, and pioneering advancements. Engage global, regional leaders and all levels of the organization in a shared vision that encapsulates not only the strategic direction but also the cultural shifts necessary to embrace new ways of working. Lead large-scale change initiatives with a clear roadmap, adjusting strategies as necessary to respond to dynamic operational needs.
• Resource Optimization and Impactful Execution: Champion resource and budget management for innovating, validating and implementing impactful changes that drive efficiency within operational frameworks. Oversee resource allocation to ensure optimal use of assets and personnel, balancing budget constraints with the need for advanced tools and technologies. Implement rigorous evaluation processes to measure the efficacy and impact of changes, driving continuous improvements based on data-driven insights.
• Influential Leadership and Decision Facilitation: Lead with a charismatic touch, building alignment among cross-functional teams and stakeholders to foster swift decision-making and implementation of strategic initiatives. Act as a catalyst for change, using persuasive communication and deep understanding of organizational dynamics to overcome resistance and foster a culture of collaboration and innovation. Facilitate effective decision-making forums that encourage open dialogue and rapid resolution of challenges.
• Pioneering Innovation and Technology Life Cycle Management: Ignite and guide scalable technology deployments with a spirit of curiosity, overseeing the entire lifecycle from ideation through deployment and thoughtful retirement. Stay ahead of the curve to continuously fuel innovation by fostering partnerships with disruptive technologies, universities, and industry leaders. Develop a structured approach to technology management that includes regular reviews, updates, and strategic alignment with overall business goals, ensuring that technological investments deliver sustained value.
• Collaborative Engagement: Create dynamic and effective collaborations with internal and external partners, weaving together diverse insights into a unified and transformative operational strategy. Develop strategic alliances with key industry players, academic institutions and other external partners to bring fresh perspectives and expertise into the organization. Facilitate workshops and regular meetings with stakeholders to ensure ongoing communication, alignment, and commitment to project goals. Promote a culture of transparency and mutual respect, which is fundamental to successful collaboration.

Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

• Educational Background: Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience.
• Experience: Proven experience in leading operational transformation initiatives, with a track record of delivering value and driving process improvements. Significant experience with automation technologies.
• Leadership Skills: Exceptional leadership capabilities, proven to navigate complex environments and inspire teams across functions with a positive, energetic approach.
• Collaboration: Outstanding interpersonal and communication skills, adept at building strategic relationships and fostering teamwork across diverse groups.
• Problem Solving: Strong analytical and problem-solving abilities, with a curiosity-driven approach to identifying and addressing challenges.
• Adaptability: Ability to thrive in ambiguous situations and manage change effectively.
• Project Management: Experience in project management, including planning, budgeting and accountability for cost, schedule, and execution.

At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world.

• A workplace centered on collaboration and integrity
• Supportive leadership teams that value work-life balance through a flexible work environment
• An inclusive environment that values diverse backgrounds, experiences, and expertise
• Flexible career paths across a variety of disciplines
• Innovative design solutions and state-of-the-art technology that improves lives
• Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields

Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:

• Bespoke development plan
• Online learning and formal development programs
• Full-time, permanent employment contract
• Enhanced pension contributions
• 33 days of annual leave (inclusive of public holidays)
• Paid family leave
• Private medical insurance
• Group income protection insurance
• Employee Assistance Program (EAP)
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to work scheme
• Volunteer time off
• Flexible Hybrid Working Available (role dependent)
• Life assurance
• Occupational health
• Vision care discounts
• Discount schemes
• Company sick pay scheme
• Onsite gym/ discounted gym

We don’t look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.