At a Glance
- Tasks: Support and troubleshoot IT challenges while managing tech assets and ensuring cybersecurity.
- Company: Join Plexus, a leader in innovative technology solutions for a better world.
- Benefits: Enjoy private medical insurance, enhanced pension contributions, and 33 days of annual leave.
- Other info: Dynamic work environment with bespoke development plans and volunteer time off.
- Why this job: Make a real impact by empowering your team with seamless technology experiences.
- Qualifications: Bachelor's degree preferred; strong communication and problem-solving skills required.
The predicted salary is between 27000 - 33000 £ per year.
About Us
At Plexus, our vision is to help create the products that build a better world. By embracing an innovative culture of excellence, we pride ourselves on designing, manufacturing and servicing some of the world’s most transformative products. From life-saving medical technology and mission-critical defense solutions to sophisticated industrial automation, we’re proud to partner with our customers to bring their complex ideas to market. Visit Plexus.com to learn more about our unwavering commitment to our vision.
Living Our Values
With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. Our values unite and guide us in everything that we do. Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success. As part of our team, you’ll do impactful work within an inclusive environment where everyone works together to achieve extraordinary outcomes. You’ll be empowered to reach your full potential through managing your own personalised development plan and access to our learning and development programs.
The Role
At the heart of every great company is a seamless technology experience. As an IT Generalist, you won't just be managing hardware; you will be delivering IT service excellence to our most important asset—our people. From laptops and thin clients to printers and specialized equipment interfaces, you will ensure our team has the tools they need to succeed. If you are a natural problem solver who loves tech, values great communication, and is ready to grow your IT career in a supportive, forward-thinking environment, we want to hear from you.
Please note that this role is an on-site, full time position based in Livingston or Kelso. Must have a full driving license and be able to travel between sites when required. Due to the nature of project work we require candidates to hold U.K. nationality or to either have, or be able to go through, U.K. national security vetting and clearance.
What You’ll Do
In This Role, You’ll Own:
- Solve & Support: Act as the go-to troubleshooter for all IT challenges. You’ll keep our internal customers informed with timely, friendly updates while escalating issues when needed.
- Asset Management: Track and manage the entire lifecycle of our computing devices, software inventory, and related equipment—from setup to retirement.
- Maintain Standards: Follow Global IT policies and keep a close eye on change management procedures to safely test and implement system updates.
- Drive Improvement: Lean into metrics and process improvements. You’ll help us find the root cause of recurring tech hiccups and help implement permanent fixes.
- Guard the Gates: Play an active role in upholding our cybersecurity posture. You’ll help protect our systems, flag potential vulnerabilities, and keep our data secure.
What You Bring to the Table
We’re looking for a collaborative team player who enjoys helping others and has a solid foundation in IT support.
- Education: A Bachelor's degree with 1+ years of related experience is preferred. However, if you have an equivalent combination of education and hands-on experience, we absolutely want to see your application.
- Technical Savvy: Intermediate-level computer skills and a strong desire to keep learning.
- Problem-Solving: Entry-level decision‑making skills with a structured approach to troubleshooting.
- Communication: Exceptional verbal and written communication skills. You can write clear technical procedures, document ticket resolutions, and explain tech concepts to non-technical colleagues with ease.
- Detail-Oriented: Ability to keep meticulous journals of task progress and system configurations.
Your Rewards and Wellbeing
We believe in rewarding your contribution with a comprehensive package designed to support your life both inside and outside of work.
- Growth: Bespoke development plans and volunteer time off.
- Health: Private medical insurance, Employee Assistance Program and vision care.
- Wealth: Enhanced pension contributions, life assurance, and group income protection.
- Lifestyle: Electric Vehicle and Cycle to Work schemes, plus 33 days of annual leave.
Application Process
At Plexus, we don't look for culture fit, we look for culture add. We value the unique perspectives you bring and review every candidate holistically, balancing professional experience, education and individual journey.
Accessibility and Accommodations
As a Disability Confident employer, we recruit purely on the basis of skills and merit, ensuring an equitable process for everyone. We are committed to providing reasonable accommodations for individuals with disabilities or special requirements. If you require support during the application process, please contact us at GHQ.TA@plexus.com with your contact information and a description of your needs.
IT Generalist in Bathgate employer: Plexus Corp.
Plexus Corp. is an exceptional employer located in Livingston, offering a dynamic work environment where you can thrive as a Customer-Focused Program Manager. With a strong emphasis on employee development and satisfaction, the company provides a comprehensive benefits package and opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Generalist in Bathgate
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Plexus Corp. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Plexus Corp. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Plexus Corp.!
✨Direct Apply to Plexus Corp.
Let's not forget to apply directly through the Plexus Corp. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Generalist in Bathgate
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Plexus Corp..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Plexus Corp.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Plexus Corp.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
